Operations Manager (Business Area) (JB3128) at Kontak Recruitment

• This role aims to ensure efficiency and adherence to contracts in terms of client relations, operational performance, commercial and financial performance, people management and development, and continual improvement initiatives. The role requires managing operations in accordance with established standards, policies, and procedures, as well as cascading the organization's strategy, goals, and initiatives down to various operations.  Including providing support and actively participate in developing services and solutions that enhance offerings to the Automotive Industry.

Minimum Requirements:

• Grade 12
• Industrial Engineering or Supply Chain Management degree (Advantageous)
• MS Visio, MS Project, AutoCAD
• WMS advanced experience (SAP) – essential requirement
• 5+ years logistics experience, 3+ years in management positions
• People management skills (leadership, performance management, IR, people motivation, and development)
• Communication and conflict management skills
• Commercial and financial skills (budgeting, contract management, service level agreements)
• Problem-solving skills
• Business development experience (identifying new opportunities, client engagement, solution design and sales)
• Multi-functional role (working across diverse service segments and environments)
• Negotiation skills and relationship management (client and/or supplier) - added advantage
• Sound knowledge of operational processes - added advantage
• Operational experience and ability to work independently - added advantage
• Strong project management background - added advantage
• Knowledge of ERP/WMS/Systems Integration - beneficial

Duties and responsibilities:

• Full accountability and leadership for Automotive operations in Silverton
• Implementing initiatives and potential new client onboarding
• Meeting customer service level agreements (SLAs)
• Ensuring compliance of sites to DSV standards, including SHERQ requirements
• Retaining and growing business in the Automotive sector
• Leveraging operational synergies for enhanced competitiveness
• Addressing client needs and resolving issues for client satisfaction
• Applying contracts and service level agreements for stability and profitability
• Timely and accurate monthly invoicing and client payment management
• Handling GL and accounting queries
• Resolving claims and processing valid compensations
• Managing operational performance to meet targets and drive continuous improvement
• Facilitating internal stakeholder communication and meetings
• Analyzing failures and implementing corrective actions
• Performance measurement and management of the team
• Resolving IR issues and coaching team for client objectives
• Implementing IDPs and succession plans
• Driving training interventions to address skills gaps
• Consolidating and reporting monthly KPI dashboards and implementing corrective actions

Vacancy Close Date: 25 May 2023