Officer Acquire Customer (Distribution) Bellville at Eskom Communications

Minimum Requirements
Qualification(s):

•  National Diploma/National N Diploma in Business Management/Engineering/ Project Management/Finance at NQF6 with 240 credits

Experience:

•  3 years’ Customer service experience

Skills and Competencies
 Behavioural:

•  Integrity
•  Honesty
•  Trustworthiness
•  Professionalism

Leadership:

•  Team player
•  Motivating teams
•  Coaching
•  Mentoring
•  Developing
•  Leadership and supervision

 Knowledge:

•  Customer relationship management
•  Low voltage maintenance and fault repair
•  Applicable safety training for supervisors
•  Operating regulations for high and low voltage systems
•  Organisational processes and governance
•  Budgeting and planning
•  Contract Management 
•  Metering and billing
•  Credit management directive, policy

 Skill:

•  Valid driver`s licence
•  Customer service
•  Communication
•  Social interactive
•  Planning and control
•  Computer literacy

Key Responsibilities

•  Manage quotation and connection services.
•  Perform general supervision.
•  Control new customer data.
•  Handle generic service activities
•  Build a customer relationship base.
•  Ensure implementation of measurement and meter related tasks.
•  Perform vending and prepaid activities.