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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
Purpose Statement
To provide maintenance service support in relation to accounts; action and maintain any changes to accounts focusing on sustainable value, optimal productivity and end-to-end customer satisfaction.
Experience
Minimum:
2 – 3 years administrative experience related to FICA requirements in a client /service focussed environment including
Liaising with external and internal customers
Accurately checking and processing detailed information
Ideal:
1 – 2 electronic banking and credit card experience
In business banking or retail banking
Working with systems such as BaNCS, BancsConnect, Debit Card (Postilion), Credit Card Prime & On-line systems, Footprints, CIPRO, ODS reports, On Base
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Diploma in Accounting - Financial Accounting or Banking
Knowledge
Minimum:
Understanding of business / commercial Banking
Good knowledge and understanding of business /company documentation requirements
FICA regulatory requirements
Client/service principles and practice: customer focused
Administration and document management practices
Ideal:
Understanding of Business Bank products and service range
Call Centre system & reporting, BaNCS, BancsConnect, Debit Card (Postilian), Credit Card Prime & On-line systems, Footprints, CIPRO, ODS reports, On Base
Skills
Communications Skills
Attention to Detail
Computer Literacy (MS Word, MS Excel, MS Outlook)
Administration Skills
Planning, organising and coordination skills
Competencies
Achieving Personal Work Goals and Objectives
Achieving Personal Work Goals and Objectives_Driving for Results
Coping with Pressures and Setbacks_Maintaining Work-Life Balance
Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
Analysing_Evaluating and Implementing Ideas
Coping with Pressures and Setbacks_Managing Stress
Following Instructions and Procedures_Accepting Direction
Delivering Results and Meeting Customer Expectations_Serving Customers
Achieving Personal Work Goals and Objectives_Accepting Responsibility
Adapting and Responding to Change_Acting as a Champion for Change
Following Instructions and Procedures_Following Policies and Procedures
Working with People_Resolving Conflict
Adapting and Responding to Change
Achieving Personal Work Goals and Objectives_Driving Continuous Improvement
Analysing
Presenting and Communicating Information
Following Instructions and Procedures
Following Instructions and Procedures_Managing Risk
Working with People_Teaching
Presenting and Communicating Information_Communicating Effectively
Working with People_Demonstrating Self-Insight and Awareness
Working with People_Attentive Listening
Following Instructions and Procedures_Managing Meetings
Following Instructions and Procedures_Working Safely
Analysing_Thinking Broadly
Presenting and Communicating information_Presenting and Public Speaking
Analysing_Solving Complex Problems
Delivering Results and Meeting Customer Expectations_Championing Customer Needs
Analysing_Using Math
Working with People_Sharing Information
Adapting and Responding to Change_Adapting to Change
Analysing_Working with Financial Information
Working with People_Adapting to Others
Working with People_Showing Caring and Understanding
Analysing_Critical Thinking
Adapting and responding to change_Working with Diverse Populations
Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
Analysing_Testing and Troubleshooting
Analysing_Reading Effectively
Following Instructions and Procedures_Managing Time
Coping with Pressures and Setbacks
Working with People_Demonstrating Appreciation
Adapting and Responding to Change_Supporting Change
Achieving Personal Work Goals and Objectives_Pursuing Self-Development
Working with People_Building and Supporting Teams
Working with People_Assessing and Understanding People
Working with People_Managing from a Distance
Coping with Pressures and Setbacks_Displaying Confidence and Composure
Working with People_Supporting Coworkers
Adapting and Responding to Change_Working with Ambiguity
Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
Delivering Results and Meeting Customer Expectations
Working with People
Conditions of Employment
Clear criminal and credit record
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