Ocean Freight Cross Trader Controller at DHL

In this Ocean Freight Cross Trader Controller position

• You will receive Estimate request from Client.                
• You will check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop.
• You will request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments.
• You will send Estimate to customer and follow-up with customer.                            
• You would request SLI from customer if estimate approved and contact origin station.
• You will arrange collection with origin station.
• You will instruct origin to book with co loader based on the SLI / SI.
• You will receive booking confirmation from origin station within 48hr and send to client.
• You will once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin.
• You will register shipment on internal system CW1.
• You will create a Quick booking if origin station that are not on CW1.
• You will request commercial invoice from Customer that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved.
• You will quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life.
• You will if there are any discrepancies enquire with Origin Station.
• You will send out Status /Tracking report to customers, origin, and destination.
• You will once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer.
• You will invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station.
• You will be updating Mandatory milestones CW1.
• You will contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.
• You will co-ordinate movement of cargo within required/stipulated time frames to meet customer needs.
• You will develop and maintain relationships with suppliers and customers.
• You will participate within the department with regards to industry or regulation changes.
• You will support Operations and Team Leader with the implementation of new/change of systems, directives, and distribution of information to staff.
• You will be communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers.
• You will have a good understanding of origin and destination rules and regulation for African countries.
• You will be updating SOP for any new requirements for African Countries.
• You will be aligning Ocean Cross Trade process with origin and destination office.

 Now, here’s what we need from you

• Must have a matric
• 3 -5 years logistics experience