Network Manager at PG Group

Main job purpose

• Are you passionate about technology and looking for a dynamic role where you can make a real impact? We're seeking a dedicated Network Manager to lead the design, installation, and connectivity of our computer, network, and telephony systems. Your expertise will ensure the stable and efficient operation of our organization's IT assets, driving our success forward.

Main Objective

• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for network and telephony resource administration and appropriate use.
• Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
• Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Establish service level agreements with end users.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s data and telephony network.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure optimal operation of all network and telephony hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
• Approve and administer user accounts, permissions, and access rights.
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
• Provide guidance to junior members of the team.
• Review service level agreements and contract
• Update standard operating procedures for both network and telephony environments

Critical job requirements

• CCNA
• N+
• CompTIA Network+
• Operational Management  
• Monitoring    
• SLA Management
• Strategy & Planning
• Minimum 8 years network experience    
• Minimum 8 years management experience
• 5 years working with teams

Knowledge and Skills     

• Network standards 
• Network Policies
• Network installations and configurations 
• Telephony
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles         
• Networking experience      
• Telephony experience
• SLA Management   
• Network monitoring
• ITIL services Management