Sales & Marketing Manager - Vivari Hotel & Spa by Mantis at Accor Hotel

Job Description

Sales & Marketing Manager

• Responsible for achieving sales targets through effective solicitation of group, transient, and banquet business, managing contracts, and participating in promotional events. Develops and executes comprehensive marketing strategies, including advertising, PR, and media activities. Leads event planning and conducts market analysis to drive revenue growth. Collaborate with departments to execute campaigns, manage media events, and monitor market trends. Your role involves strategic planning, crisis communication, and partnership development.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
• Achieve success with a forward-thinking, excellence-driven company.

Key Responsibilities:

• Customer Service and Brand Ambassadorship: Provide professional, friendly, and engaging service to both internal and external customers while acting as the primary brand ambassador. Ensure adherence to brand standards and guidelines by collaborating closely with the Catering and Front Office teams. Oversee that all contract details are delivered accurately and guests depart with a high level of satisfaction.
• Sales and Business Development: Achieve sales objectives monthly, quarterly, and yearly by effectively soliciting group, transient, and banquet business. Establish parameters, quote, negotiate prices, and confirm contracts while managing room nights and team contracts with a focus on revenue goals. Administer sales call and site inspection plans to engage new clients and update existing ones. Actively participate in trade shows, conventions, and promotional events as required.
• Marketing and Brand Development: Develop and execute comprehensive marketing plans to enhance brand and corporate identity. Design and implement strategies to capture and expand untapped client markets and sectors. Conduct market research, interpret results, and provide updates on customer satisfaction and market trends. Oversee advertising, public relations, and digital strategies, including social media, websites, and internal communications. Plan and manage marketing communications activities, such as media releases and collateral development, while maintaining a positive company image and ensuring the effectiveness of marketing campaigns.
• Event Planning and Market Analysis: Spearhead the planning and execution of media events, consumer activations, and brand partnerships. Conduct thorough research and analysis to identify market opportunities and develop strategies to leverage these opportunities effectively.
• Administrative and Reporting: Maintain accounts, contacts, activities, and business details within software applications. Prepare and submit weekly, monthly, quarterly, and annual reports. Manage agency resources for projects and campaigns, update hotel listings, and collaborate with digital marketing and social media agencies. Provide insightful strategies and presentations to the executive committee and relevant departments.
• Budget Management: Develop and control budgets in conjunction with Finance to ensure long-term profitability. Manage and control expenses effectively to maximise profitability and capture value from customers.
• Policies and Procedures: Follow all departmental and safety policies and procedures, assist with additional responsibilities as assigned, and adhere to all hotel policies.

Qualifications

• Experience and Skills: A minimum of 5-8 years of experience in marketing/communications, preferably in a hotel setting. Excellent written and verbal English communication skills are required.
• Education: University Degree in relevant field is preferred.
• Technical Proficiency: Proficiency in Word, Excel, PowerPoint, and database management software. Additional experience with marketing and PR agency tools and software is beneficial.
• Additional Assets: Experience in marketing and PR agencies or additional language skills will be considered advantageous.
• Interpersonal Skills: Ability to work effectively with others, relate to and network with all levels within an organisation, and demonstrate strong verbal and presentation skills. Exhibits confidence in formal situations and has the ability to persuade and influence others.
• Work Style and Approach: Demonstrates a creative and innovative approach, is extremely organised and meets expectations, and is capable of coping in pressurised situations while adapting to changing circumstances.
• Commercial Acumen: Commercially aware with a focus on financial goals