Member Support Assistant: Confirmation of Insurance - Centurion at iMasFinance

Job Purpose:

• Provide effective and efficient administrative functions in the membership support department.

Job Outputs: 

• Engagement with members on Insurance confirmation.
• Ensuring replacement policies are in place.
• Capturing of insurance details on the Credit Ease system.
• Outbound calls to members to confirm insurance cover.
• Outstanding short term insurance demand letters.
• Perform document control.
• Day-today handling of inbound queries related to cancelation of insurance cover.
• Ensure all up to date documents are linked on the Credit Ease system.
• Request refunds where replacement policies are submitted.
• Act as first line support to all inbound calls related to insurance confirmation.
• Liaise direct with insurance companies on insurance confirmations.
• Handover of vehicle contracts with no insurance to the Legal team.
• Handover of vehicle contracts where the asset has been written off with no insurance cover or repudiated claims to the collections team.
• Data management related to insurance cover to mitigate iMasFinance risk.
• Accurate updating of insurance information as and when received.
• Recovering and collecting overdue Outstanding Debt Cover premiums from members of the Co-Operative.
• Maintain internal and external relationships including members, insurance companies, colleagues and management.
• Complete Individual Development Plan.
• Attend learning and development courses.
• Participate in peer and team learning initiatives.

 Qualifications:

• Grade 12 with Mathematics and/or Accounting.

Experience:

• 1 years’ call centre experience (inbound and/or outbound) in a collections environment advantageous.

 Knowledge and Skills:

• NCA and Relevant Legislative knowledge, Financial Acumen.
• Analytical, Interpersonal, Communication, Negotiation skills and Proficiency in MS Office applications.
• Integrity, Dignity, Teamwork, Accountability and Ownership, Innovation and Professionalism.
• Attention to detail.

Closing Date 29 July 2023