Mascor: Customer Support Representative (Greytown) at Plennegy Group

RESPONSIBILITIES

CUSTOMER SERVICE

• Inspections and sell machine maintenance and repair services, repair parts, extended warranties, upgrades and any other management approved products.
• Represent the company for the sale of Product Support to customers in a defined sales area.
• Promptly submit sales leads to Mascor Sales Management and appropriate salespeople as these leads are discovered.
• Maintain excellent relationships with customers and coworkers.
• Maintain, as directed by the Manager, current and complete Sales Management information for all customers in the assigned territory.
• Follow up on each after-sale.
• Any other special duties as requested by management to ensure customer satisfaction.
• Inspections on machinery at customer work site.
• Attend to customers and process orders timeously
• Meet all sales and GP targets to budget
• Meet customer coverage targets.

ADMINISTRATION

• Maintain basic technical knowledge of Mascor products and services and provide technical assistance where applicable.
• Keep updated on product knowledge, features and benefits of all products and services potentially saleable by the company.
• Keep abreast of competitive activity and competitive products, as well as business and industry trends.
• Prepare reports for business transactions and keep expense accounts.

 GENERAL

• All safety rules and regulations in performing work assignments.
• Training classes, and all required company meetings.
• Represent and promote Mascor and fellow employees in a positive and professional manner.
• Maintain company facilities and equipment in a professional and safe manner.

REQUIREMENTS

Qualifications:

• Min: Grade 12
• Ideal: Qualified Diesel Technician

Experience:

• 5 - 10 years’ experience in a construction/agricultural related role with involvement in activities such as service, parts, or other related work.
• Advanced knowledge of all high tech machines and specialize equipment.
• Advanced Sales and Marketing experience in agriculture/C&F sector.