Manager (Operations & Solutions) (JB3135) at Kontak Recruitment

• The primary objective of this position is to address several key factors to ensure success. This includes maintaining stringent control over daily costs, ensuring that the actual workforce does not exceed authorized limits, and minimizing overtime. Another crucial aspect is consistently meeting contractual obligations and service level agreements (SLAs) to foster a strong reputation and trust among clients. By establishing credibility and delivering satisfactory results, the company aims to encourage clients to renew their contracts. Additionally, it is essential to cultivate a highly skilled, motivated, and productive workforce with minimal staff turnover. Lastly, strict adherence to compliance requirements, encompassing health, safety, and environmental (HSE) protocols, as well as quality management systems (QMS), is imperative to ensure continuous adherence to regulations.

Minimum Requirements:

• Grade 12
• 3-year Logistics, Engineering, or Supply Chain Management degree or equivalent diploma OR
• 3-5 years minimum relevant experience in the industry with in-depth experience in all job-related requirements listed
• 3-5 years of experience and effective working knowledge of a Warehouse Management System or ERP system
• Proficient in Excel/PowerPoint for data management and reporting
• Experience in Redprairie (Cargowrite)
• Advanced computer literacy
• Extensive knowledge and hands-on skills in Inbound, Stock Management, Outbound/Order Fulfilment, Return processes, Packaging, facility housekeeping (5S), batch and expiry control
• Stock Management: Audits, SKU Master maintenance, SKU Consolidation, Slotting, Space Utilization, Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management, variance measurement, investigation, and alignment
• Effective Root Cause Analysis, Problem Solving, and implementation of Corrective and Preventative Measures
• Managerial functions: Planning, Organizing, Leading, Controlling, Monitoring
• Effective communication (written and verbal) to manage internal and external customer expectations
• Ensuring full site compliance with DSV Policies, Regulations, Work Instructions, Maintenance Schedule, and Local Authority requirements
• Stress and Conflict Management, including effective techniques for managing conflict and working under pressure
• SHERQ: Internal measurement and auditing of site processes for Health and Safety, environment, and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001, and 18001
• HR and IR: Effective leadership, training, performance measurement, and management of subordinates. Intermediate knowledge of Industrial Relations and Processes
• Added Advantages: Retail experience & understanding, Project management experience, High EQ, Effective leadership skills, Excellent client relationship history, System enhancement experience, Team involvement, Deadline Driven, Self-Motivator, Ability to work under pressure, Strong attention to detail, Ability to plan long term, Negotiation and conflict management skills.

Duties and responsibilities:

• Consistently achieve or exceed EBIT targets
• Ensure high level of training and safety awareness on site to avoid safety incidents
• Drive monthly cost reviews, tracking, and trend measurement to reduce costs
• Control costs and recover expenses through accurate and timely invoicing
• Maintain operational performance and contractual compliance to achieve SLA & KPI's
• Maintain frequent and effective communication with clients
• Address client queries and provide feedback within 24 hours
• Maintain accurate internal and external reporting
• Identify and implement productivity and cost-saving improvements
• Manage Quality Management Systems (ISO) in accordance with company policies
• Keep Corrective and Preventative Action reports up to date
• Maintain audit readiness and pass ISO, Ops Assessments, and TAPA audits
• Maintain facility, equipment, and systems for safety and business continuity
• Effectively manage and lead the team with adherence to site rules and regulations
• Ensure regular communication with management and supervision
• Implement effective succession planning
• Drive culture of Ops Excellence and maintain workplace standards
• Implement a staff recognition program
• Ensure adherence to site rules, OHSA, and good safety practices
• Optimize the utilization and maintenance of MHE (Material Handling Equipment)
• Ensure accurate and complete inbound processes for inventory identification and putaway
• Implement batch and serial number controls
• Ensure correct FIFO and FEFO picking
• Maintain up-to-date Master Data for all SKU's
• Monitor and address stock shortages and high inventory levels
• Control security over inventory to prevent loss or theft
• Manage quarantined and damaged stock
• Audit inventory processes in operations and administration
• Maintain timely processing of virtual locations within WMS
• Address serious and recurring inventory issues through CAPA actions

Vacancy Close Date: 25 May 2023