Manager (Operations & Solutions) (JB3131) at Kontak Recruitment

• As the manager of the contract logistics operation, your primary responsibility is to oversee all aspects of the operation to ensure its success. This includes managing daily costs to control expenses, ensuring that actual staff numbers do not exceed authorized levels and minimizing overtime. You will also be responsible for meeting contractual obligations and consistently achieving service level agreements (SLAs) with clients. Building credibility and trust with clients is crucial, as you aim to foster satisfied clients who choose to renew their contracts with the company. Another important aspect of your role is to cultivate a skilled, motivated, and productive staff with a low turnover rate. Finally, you will be responsible for ensuring compliance with all relevant regulations, including health, safety, and environmental (HSE) standards, as well as quality management systems (QMS), maintaining a state of compliance at all times.

Minimum Requirements:

• Grade 12
• 3-year Logistics, Engineering, or Supply Chain Management degree/diploma OR 3-5 years of relevant industry experience
• Advanced computer literacy (MS Suite)
• Proficient in Excel/PowerPoint for data management and reporting
• Experience in Redprairie (Cargowrite) advantageous
• 3-5 years' experience with Warehouse Management System or ERP system
• In-depth knowledge of Inbound, Stock Management, Outbound/Order Fulfilment, Return processes, Packaging, facility housekeeping (5S), and batch/expiry control
• Expertise in Stock Management, including audits, SKU maintenance, consolidation, slotting, space utilization, pick-face replenishment, batch/serial number management, expiry management, variance measurement, investigation, and alignment
• Effective problem-solving, root cause analysis, and implementation of corrective/preventative measures
• Proficient in managerial functions: planning, organizing, leading, controlling, monitoring
• Strong communication skills (written and verbal) to meet customer expectations
• Ensuring compliance with policies, regulations, work instructions, maintenance schedule, and local authority requirements
• Ability to handle stress, conflict, and work under pressure
• SHERQ knowledge and experience (ISO 9001, 14001, 18001)
• HR and IR skills for leading, training, measuring performance, and managing subordinates
• Retail experience and understanding advantageous
• Project management experience advantageous
• High emotional intelligence (EQ)
• Effective leadership skills
• Proven track record of excellent client relationships
• Experience in system enhancement
• Strong team involvement
• Deadline driven and self-motivated
• Strong attention to detail
• Long-term planning ability
• Negotiation and conflict management skills

Duties and responsibilities:

• Consistently achieve or exceed EBIT targets
• Ensure high level of training and safety awareness on site
• Drive monthly cost reviews and reduction efforts
• Control costs and recover expenses through accurate and timely invoicing
• Maintain operational performance and contractual compliance
• Maintain frequent and effective communication with clients
• Address client queries and provide feedback within 24 hours
• Maintain accurate and high-quality internal and external reporting
• Identify and implement productivity and cost-saving improvements
• Effectively manage Quality Management Systems (ISO)
• Keep Corrective and Preventative Action reports up to date
• Maintain facility, equipment, and systems for safety and business continuity
• Performance manage and lead the team with adherence to policies and regulations
• Conduct regular communication sessions with management and supervision
• Ensure effective succession planning and training
• Drive culture of operational excellence and workplace organization
• Implement staff recognition program
• Ensure adherence to DSV Site Rules and safety practices
• Manage inbound processes, batch and serial number controls
• Implement FIFO and FEFO picking processes
• Maintain accurate Master Data for SKU management
• Monitor and address stock shortages and excess inventory
• Control security and prevent loss or theft of inventory
• Manage quarantined and damaged stock
• Audit inventory processes for proper coverage
• Maintain timely processing of virtual locations within WMS
• Address and action serious and recurring inventory issues

Vacancy Close Date: 25 May 2023