Manager: Employee Relations and Policy (MANCO) at MTN

Mission/ Core purpose of the Job
The Manager, Employee Relations and Policy is responsible to promote and maintain sound employee relations within Manco South Africa. The core purpose of the role is to implement the employee relations strategy and comply with Labour practices, within the regulated/set framework while maintaining consistent, equitable application of employment practices in respect of applicable labour legislation (LRA and BCEA). The Manager, Employee Relations & Policy reports to the Senior Manager: Manco HR Operations
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
The Manager: Employee Relations and Policy will be accountable to achieve the following objectives:
Strategy Development and Implementation
Assist in the creation of the functional strategy in line with the overarching business goals where required
Governance
Strategic Meetings
Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
Escalations
Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Functional Tactical
Identify and document key risks, issues and dependencies and set mitigation actions
Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
Ensure execution in alignment with functional strategy
Provide input into SLA approval and exception performance review
Establish relationships of mutual respect with all stakeholders
Reporting
Report on a periodic basis on progress made within the function and in accordance with the measurement metrics set by the organization where required
Report on operational KPIs and SLAs as and when required
Report on an ad hoc basis on specific projects, as required

Operational Delivery
Support Delivery Management
Identify opportunities for improvements to enhance the effectiveness of the employee relations practices and administration in Manco South Africa
Implementation of local employee relations specific special projects
Liaise with Group Legal, external suppliers or consultants for outsourcing service provision and contract management
Liaise with Group Compliance for the approval and sign of drafted policies.
Evaluate the various employee relations related policies and initiatives across Manco to ensure alignment with the Global HR Solutions and MTN philosophy
Contribute significantly to position MTN as the employer of choice
Operational
Chairing disciplinary hearings, grievances, and appeal hearings of a complex nature
Support and ongoing advice to HR Operations and line management on ER related matters
Representing Manco in various internal and external employee forums, including CCMA, organized Labour etc.
Drafting and facilitating the implementation of related processes, policies and guidelines that not only meet legal obligations but to ensure a leading position as an attractive and competitive Employer of Choice
Conduct training and communicate ER related process policies and guidelines to HR Operations and line managers
Advise on ER issues in line with SA law and regulations, company policy and previous precedents set, taking account of relevant business objectives/imperatives and industry best practice, in order to minimize legal risks
Manage and provide timely advice/solutions for non-compliance issues
Continually monitor effectiveness and compliance with guidelines
Reduce CCMA and Labour Court referrals and internal disciplinary hearings to the lowest levels within the group
Conduct all processes in a manner that upholds integrity and all other good governance principles
Provide continuous improvement and innovation feedback of all ER activities
Research and analyse information for determining appropriate methodologies and sources to be utilised for developing ER strategies and policies
Ensure that ER solutions provided fall within the legislative framework and are Best Practices that enable the creation and sustainability of a highly motivating and harmonious working environment
Job Requirements (Education, Experience and Competencies)
Education:

– Minimum of 3 year tertiary degree / diploma (HR/Industrial Psychology/Labour Law majoring in Industrial Relations)
– Relevant certification / accreditation / membership with professional body in the area of Employee and Industrial Relations and Labor Practice Management

Experience:
– Minimum 5 years’ experience in the ER related field as a Generalist
– Experience with Administration and Management of ER data
– Experience in Telecom Business is advantageous
– Experience in liaising and dealing with the CCMA
– Membership of IR/ER societies

Competencies:
Functional knowledge
– Telecommunication sector knowledge
– Labour Legislation (BEAC, EEA, OHSA, COIDA, Skills Development Act) etc.
– Business Culture and Practices
– HR policies and procedures