Open Jobs at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Assist Housekeeping management in managing the daily activities for the department.
• Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry to ensure the smooth running of the department.
• Coordinate and provide administrative support to all areas of the Housekeeping department.
• Oversee the day-to-day operation of the Housekeeping office.
• Complete the required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Document and report outstanding issues that need to be handed to the manager/supervisor after a shift is complete.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of administration skills.

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Primary Responsibilities Include:

• Provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.

Requirements

What You Bring:

• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails.
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact.
• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.

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Primary Responsibilities Include:

• Operating of the machines on a daily basis within the laundry department, which includes the following machines, Girbau, Ipso, Dry cleaning machine, tumble driers and roller Ironer.
• Ensure that all machines are cleaned and in good working condition.
• Sorting of different linen types and specification of garments.
• Ensure that the linen/garments get the correct chemical dosage where necessary.
• Ensure that all linen loads are recorded on a spreadsheet daily for the monthly production purposes.
• Ensure that the particular machines are being loaded according to the washing process.
• Report any broken or faulty machinery immediately.
• Count & assist with monthly/quarterly operating equipment stock count.
• Fulfil any other reasonable duties that you may be asked to perform.

Requirements

What You Bring:

• Previous machine operator experience on washing machines will be an advantage
• Detail orientated with a concern for quality and quantity
• The ability to follow instruction and work independently when required
• Excellent time management skills
• Knowledge of linen classifications
• Knowledge on chemicals advantageous
• Strong technical and basic maintenance skills will be an advantage

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Primary Responsibilities Include:

• Provide exceptional experiences for guests throughout their stay
• Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
• Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
• Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
• Inform guests of our Hotel services, including facilities and dining options.
• Promote all Hotel amenities, conveniences and programs offered.
• Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience.

Requirements

What You Bring:

• Diploma / Degree from a reputable institution.
• Minimum of 3-4 years’ experience in a similar role in luxury hospitality sector.
• Proven work experience at a mid to senior level in hospitality management.
• Proficiency in English; knowledge of other languages is a plus
• Strong sense of responsibility and a professional presentation.
• Familiarity with hospitality industry luxury standards.