Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Sep 3, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
    Read more about this company

     

    Manager: Employee Relations and Policy (MANCO)

    Mission/ Core purpose of the Job
    The Manager, Employee Relations and Policy is responsible to promote and maintain sound employee relations within Manco South Africa. The core purpose of the role is to implement the employee relations strategy and comply with Labour practices, within the regulated/set framework while maintaining consistent, equitable application of employment practices in respect of applicable labour legislation (LRA and BCEA). The Manager, Employee Relations & Policy reports to the Senior Manager: Manco HR Operations
    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Key Deliverables
    The Manager: Employee Relations and Policy will be accountable to achieve the following objectives:
    Strategy Development and Implementation
    Assist in the creation of the functional strategy in line with the overarching business goals where required
    Governance
    Strategic Meetings
    Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
    Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
    Escalations
    Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
    Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
    Functional Tactical
    Identify and document key risks, issues and dependencies and set mitigation actions
    Prepare documentation required for sign-off / making decisions regarding tactical changes
    Performance
    Ensure execution in alignment with functional strategy
    Provide input into SLA approval and exception performance review
    Establish relationships of mutual respect with all stakeholders
    Reporting
    Report on a periodic basis on progress made within the function and in accordance with the measurement metrics set by the organization where required
    Report on operational KPIs and SLAs as and when required
    Report on an ad hoc basis on specific projects, as required

    Operational Delivery
    Support Delivery Management
    Identify opportunities for improvements to enhance the effectiveness of the employee relations practices and administration in Manco South Africa
    Implementation of local employee relations specific special projects
    Liaise with Group Legal, external suppliers or consultants for outsourcing service provision and contract management
    Liaise with Group Compliance for the approval and sign of drafted policies.
    Evaluate the various employee relations related policies and initiatives across Manco to ensure alignment with the Global HR Solutions and MTN philosophy
    Contribute significantly to position MTN as the employer of choice
    Operational
    Chairing disciplinary hearings, grievances, and appeal hearings of a complex nature
    Support and ongoing advice to HR Operations and line management on ER related matters
    Representing Manco in various internal and external employee forums, including CCMA, organized Labour etc.
    Drafting and facilitating the implementation of related processes, policies and guidelines that not only meet legal obligations but to ensure a leading position as an attractive and competitive Employer of Choice
    Conduct training and communicate ER related process policies and guidelines to HR Operations and line managers
    Advise on ER issues in line with SA law and regulations, company policy and previous precedents set, taking account of relevant business objectives/imperatives and industry best practice, in order to minimize legal risks
    Manage and provide timely advice/solutions for non-compliance issues
    Continually monitor effectiveness and compliance with guidelines
    Reduce CCMA and Labour Court referrals and internal disciplinary hearings to the lowest levels within the group
    Conduct all processes in a manner that upholds integrity and all other good governance principles
    Provide continuous improvement and innovation feedback of all ER activities
    Research and analyse information for determining appropriate methodologies and sources to be utilised for developing ER strategies and policies
    Ensure that ER solutions provided fall within the legislative framework and are Best Practices that enable the creation and sustainability of a highly motivating and harmonious working environment
    Job Requirements (Education, Experience and Competencies)
    Education:

    – Minimum of 3 year tertiary degree / diploma (HR/Industrial Psychology/Labour Law majoring in Industrial Relations)
    – Relevant certification / accreditation / membership with professional body in the area of Employee and Industrial Relations and Labor Practice Management

    Experience:
    – Minimum 5 years’ experience in the ER related field as a Generalist
    – Experience with Administration and Management of ER data
    – Experience in Telecom Business is advantageous
    – Experience in liaising and dealing with the CCMA
    – Membership of IR/ER societies

    Competencies:
    Functional knowledge
    – Telecommunication sector knowledge
    – Labour Legislation (BEAC, EEA, OHSA, COIDA, Skills Development Act) etc.
    – Business Culture and Practices
    – HR policies and procedures

    go to method of application »

    Senior Manager: Fintech CVM Basic Services

    Mission/ Core purpose of the Job

    • The Senior Manager will drive the development & execution of Fintech basic products & services Customer Value Management strategy: customer acquisition, development and retention by understanding the customer base, including defining the requirements, setting goals and monitoring the metrics.

    Fintech basic products and services scope includes:

    • Money transfer services: p2p, p2c, c2c.
    • Withdrawal services: cash out from agents and cash out from ATMs.
    • Cash in services : money deposit into momo wallet.
    • Technical CVM integration projects such Comviva and Flytxt integrations projects.
    • Fintech Loyalty programs
    • New Fintech value propositions for starter kits.
    • The Senior Manager will also manage all Customer Value Management internal and externals stakeholders and projects. He will perform and defend all required business cases to support the initiatives.

    The Senior Manager will also contribute towards MTN’s overall strategic goals, to achieve profitable growth and to continuously improve the operations performance.

    The Senior Manager: Fintech CVM Basic services reports to the General Manager: Fintech Consumer.
    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Key Deliverables

    The Senior Manager: Fintech CVM Basic Services will be accountable to achieve the following objectives:

    • Develop and implement acquisition plans.
    • Develop and implement usage & revenue development plans.
    • Develop and implement retention and loyalty.
    • Track campaigns performance against agreed KPIs.
    • Manage internal and external stakeholders and CVM related projects.
    • Improve Time to market and Go To market processes.
    • Strategy Development and Implementation

    Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external) in the area of Customer Value Management.
    Ensure effective implementation of the CVM strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
    Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem.
     

    Governance
    Strategic Meetings:

    • Set up / participate in adhoc operational meetings.
    • Participate and provide input in strategic meetings.
    • Perform evaluation baseline of key performance indicators (KPIs).
    • Request for relevant budget for internal projects and new initiatives.
    • Facilitate preparation of proposals on change initiatives, policies and procedures.

    Escalations:

    • Manage and resolve escalations that have impact on critical path of service delivery.
    • Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
    • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
    • Manage and provide solutions through stakeholder consultation where relevant.

    Function Tactical:

    • Review all projects initiated (internal or global).
    • Prepare objectives, targets and budgets for Advertisements as applicable.
    • Review key risks, issues and dependencies and set mitigation actions.
    • Facilitate in sign-off / making decisions regarding tactical changes.

    Performance:

    • Monitor performance and alignment with MTN global strategy.
    • Ensure alignment between across other functions within the Group Mobile Financial Services teams.
    • Job Requirements (Education, Experience and Competencies)

    Education:

    • Minimum of 4 year tertiary degree (Bachelor’s Degree in a Statistical, Mathematics, Big data, data scientist or related field).
    • Postgraduate qualification/ Certification or training in Customer Value Management, Customer segmentation, Big data being an added advantage.

    Experience:

    • A minimum of 3 years’ experience in a mid-senior capacity in defining, developing and deploying CVM campaigns.
    • At least 3 years’ experience within a non-traditional FinTech or Consumer Marketing environment.
    • Prior experience Financial Services preferred, with experience within the telecom industry and with Mobile Money being an added advantage.
    • Understanding emerging markets.
    • Willing and flexible to travel within Africa and Middle East.
    • English speaker. French language being an added advantage.

    Competencies:
    Functional Knowledge:

    • Proficiency in data science: statistics, data mining, modelling and advanced analytics.
    • Ability to design, define/specify and deploy marketing campaigns, including monitoring, managing and reporting on the portfolio performance thereof – in conjunction with other key functional areas of the business, namely: Decision Science, Product Management, Finance, Marketing, Portfolio Management.

    Skills

    • Analytics and Interpretation
    • Strategic Thinking
    • Problem solving
    • Presentation
    • Conflict Management
    • Negotiation
    • Project Management

    Behavioural Qualities

    • Adaptable
    • Complete candour
    • Culturally aware
    • Emotional Maturity
    • Innovation
    • Integrity
    • Leadership
    • Team Player

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at MTN Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail