Manager-Customer-Relations-Area-(Distribution)-Bellville x1 at Eskom Communications

Minimum Requirements
Qualification(s):

•  B Degree or equivalent

Experience:

•  8 years Customer Service and Management

Skills and Competencies

•  Thorough understanding of customer service and marketing theory
•  Understanding of business processes
•  Understanding of Eskom Business
•  Transformation management skills
•  Communication and negotiation skills
•  Ability to create and maintain a customer focused culture
•  Initiative and drive
•  Leadership skills
•  Credibility and ability to build commitment for customer satisfaction
•  Ability to work effectively with all levels in the Customer Service Area
•  Process management understanding

Key Responsibilities

•  Cultivating shared vision, direction and purpose for the area.
•  Guiding the service delivery strategy for the Area.
•  Manages any transformation strategies for the area.
•  Service Delivery Management