Manager, Consumer, Main Market Entrenchment at Standard Bank Group

JOB DESCRIPTION

To design, test and deploy iterative tactics (in response to changing market conditions) to effectively onboard and entrench customers to drive increased value extraction for Affluent / Main Market / Youth segment (e.g., activation, retention, adoption, usage of digital, re-engagement of services, etc.).

QUALIFICATIONS

• 8-10 years experience within a call centre environment, understanding the banks products and services. Contact centre management, operations and  previous branch experience.
• FAIS  Business Commerce qualification (NQF 7 and above)  
• RE 1(Prerequiste)

Experience Required

Consumer & High Net Worth
Main Market Clients
Experience Required: 8-10 years
Experience in developing and executing campaign solutions and experience in the use of analytical skills when detecting patterns, brainstorming, observing, interpreting data, and making decisions based on the multiple factors and options available.

ADDITIONAL INFORMATION

Competencies:

• Generating Ideas
• Developing Strategies
• Providing Insights
• Developing Expertise
• Convincing People
• Challenging Ideas
• Making Decisions
• Directing People
• Resolving Conflict
• Embracing Change
• Understanding People
• Taking Action
• Financial Acumen
• Statistical & Mathematical Analysis
• Conducting Research
• Segmentation
• Developing Marketing Insights
• Competitor Analysis
• Data Analysis