Major Incident Support Graduate at Parvana

Position Overview:

• Our client is excited to offer an opportunity for a motivated individual to join their 2024 Graduate Program. In this role, you'll report directly to the Senior Manager of the Service Desk, where you’ll gain hands-on experience and receive personalised mentorship.
• You’ll play a pivotal role in Major Incident Management, assessing critical situations, coordinating teams, and keeping stakeholders informed throughout the process.
• As the first point of contact for system-generated events, you'll be at the heart of managing incidents across diverse systems and environments.
• This 12-month contract provides a flexible schedule, including the possibility of weekend and holiday shifts, with the opportunity to work from their Cape Town office at least three days a week.
• This is a great opportunity to launch your career while working with a supportive and dynamic team.

What you will be doing:

• Play a key role in Major Incident Management by assessing situations, coordinating teams, updating stakeholders, and helping resolve critical issues during major incidents.
• Be the first point of contact for system-generated events, managing incidents across a wide range of systems and environments.

What you need:

• A relevant tertiary qualification.
• Fluent in English within a business context.