Admin Supervisor, Brits/North-West (Brits) at Econo Foods

Description
PURPOSE OF THE ROLE

• We are seeking a detail-oriented and organized Retail Administrative Supervisor to oversee the administrative operations of our retail store. The Retail Administrative Supervisor will be responsible for managing administrative tasks, supporting store management, and ensuring smooth day-to-day operations. 

KEY RESPONSIBILITIES

• Drive and promote sales by ensuring world-class customer service.
• Ensuring excellent customer service standards are maintained at all times.
• Supervise and coordinate administrative staff, including scheduling, training, and performance management.
• Oversee store administrative functions, including payroll processing, timekeeping, and employee scheduling.
• Manage inventory of office supplies and ensure adequate stock levels are maintained.
• Coordinate with vendors and suppliers to order and replenish office supplies as needed.
• Provide administrative support to store management, including drafting correspondence, preparing reports, and scheduling meetings.
• Ensure compliance with company policies and procedures, including safety protocols and data security measures.
• Maintain accurate records and files, including employee records, invoices, and correspondence.
• Assist with customer inquiries and issue resolution as needed.
• Monitor and manage store expenses, including tracking and reconciling invoices and expenses.
• Monitor and maintain inventory levels, ensuring adequate stock is available to meet customer demand.
• Collaborate with the sales team to optimize product placement, promotions, and marketing displays.
• Assist in creating and updating pricing labels, product descriptions, and signage.
• Assist in training new retail team members on administrative procedures and customer service standards.
• Prepare regular sales and inventory reports for the store leadership team, identifying trends and opportunities for improvement.
• Contribute to maintaining a clean, organized, and visually appealing store environment.

Requirements
QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) certificate or equivalent qualification.
• 3 years previous experience in retail administration or similar role. Preferably in the FMCG retail industry.
• Supervisory or team leadership experience (preferred)
• Experience with retail management software or POS systems (preferred)
• Knowledge of administrative procedures and best practices
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)

COMPETENCIES REQUIRED

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Building and maintaining relationships with strong interpersonal skills - living out the company values and unique HO HOLA culture. 
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).
• Strong managerial abilities: Planning, organizing, and control. Strong problem-solving skills.
• Service orientated, Confident and stress tolerance. Business Acumen.
• Accuracy and attention to detail.