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Rhodes University is a public research university located in Makhanda in the Eastern Cape Province of South Africa. It is one of four universities in the province.
Main Objectives
The Service Desk provides a point of communication for all ICT users telephonically, via email, or by users physically coming to the Division.
The Lead: The Service Desk Agent drives the efficiency and effectiveness of the Service Desk, ensuring that a point of coordination for several sections/groups and processes is well maintained, resulting in excellent customer service to all staff and students.
The Requirements
Grade 12 plus approximately 6 years’ relevant experience where such relevant experience includes: -
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