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Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
Main Purpose of Job
To manage the team/s within sphere of responsibility in the effective delivery of services to the business.
Provide specialist technical support for the SAP Products, and ensure that there are no technical issues with the ERP Solutions.
Ensure business is not impacted by any downtime on technical solution
Responsible for the Technical and Integration support tasks of the SAP modules to ensure that all tickets logged to SAP are resolved.
Technical Competencies (order of importance)
Systems Architecture and Design
Database Design Methodology
Web services, REST, SOAP
Javascript, JSON
SAP cloud platform integration
Groovyscript
SAP BTP
SAP In App Extensibility
AWS Cloud
SAP Robotics
SAP UI5
ABAP
SAP Side by Side Extensibility
Postman
Microsoft Azure
SQL
SSIS
XML
.NET development (C#)
Key Performance Area
Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Manages the implementation of the strategic imperatives in line with service area strategy relating to:
→ Implementation of change initiatives within designated area/s
→ Management of the implementation of plan on a day-to-day basis with team
→ Monitoring skills level in team relating to required outputs, assisting as necessary
→ Clear and regular communication with superior and team on implementation status
Supports own Service Line leadership in carrying out EXCO mandate
Builds professional relationships within service line/s to understand business needs in area/s of responsibility
Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings
Budgets / Profitability
Provides input into annual budget to superior for drafting of budget for Department
Manages expenditure within team and ensures time and expenses are submitted
Differentiators for this specific role:
Management of all Incidents logged:
Ensure all user calls are resolved within the SLA
Reviews daily/weekly call reports for incidents logged with SAP
Follows up with both SAP and business teams on the progress of the calls
Organise weekly meetings with the SAP Preferred Care Success manager and lead the discussions and discuss resolution of issues and action points
Management of Customer Influence:
Ensuring that all business requests are logged onto the SAP Community portal
Request development of items through the SAP incident portal and SAP will deliver on these
Review Maintenance schedules for all SAP Products
Network performance management:
Work with NCIS teams to understand where performance issues are and work as a team to resolve them.
Analyse Network usage reports
Resolution of Integration issues
Monitor all batch jobs and programs to determine whether successful or not and resolve issues
Develop new integration requirements Testing
Providing technical and functional expertise across the firm for all business units and all regions (12) to the Business Process Owners (Level P6) and above
Resolve troubleshooting user problems and provide solutions
Interact with consultants of other modules within the SAP ERP CoE team (internal team) to ensure that all items are logged and any issues are resolved within SAP Integration and downstream applications
Providing Consultancy advice regarding Integration stream to the ATS Enterprise Architect and other Internal ATS departments like CAD (Application Development team)
Perform root cause analysis both on iFlows and SSIS packages for downstream systems
Manage Testing for Projects, Change requests
Develop Test Plans with the Functional ERP CoE team on the test tool to enable improved regression testing and faster turnaround
Perform User Acceptance testing
Liaising with SAP and Deloitte Business on issues and queries
Resolve UAT queries
Perform adhoc detailed testing – SAP /windows upgrades and other technology or SAP enhancement packs
Manage testing of business users and setting up of user acceptance testing workshops and collation of results
Sign off Test Results
Conducting Integration testing with other Modules
Working closely with testers to execute test scripts and obtain business buy-in
Approving change to move to Production Environment
Change Project Management
Co-ordinate project change for production
Ensuring all 1/4ly releases are performed as scheduled and teams have reviewed the documentation
Ensuring all governance has been adhered to and compliance to the release policy and procedures
Export and import – extensibility
Manage the Technical Architectures
Log Tickets into Q system - Expert Config
Manage the SCP and Integration and take ownership on all new items
Business process management
Conduct and Facilitate Business requirement workshops with the Deloitte Business and document the Business requirements on Specification document
Co-ordinate all Enhancements and Change requests to the SAP System
Reviewing existing processes or efficiencies and proactively propose changes to business processes (To-Be)
Obtain user sign off for Blue print documentation
Produce Month End check lists and resolve all Month End issues identified
Manage all backlog items from business to ensure that they are developed by SAP team and on the SAP Roadmap
Minimum Qualifications
Degree (3 years) or National Diploma in IT related course
Desired Qualifications
Postgraduate qualification + SAP certification in the respective Process Area
Minimum Experience
At least five years IT/Functional experience and 3 years Functional SAP knowledge in at least 1 key module of SAP ERP such as Finance, Procurement, HR or Engagement Management. Knowledge in the specific Process Area
Experience of implementing a specific SAP Module
Experience in leading a team and understanding of technical issues and Development languages
Desired Experience
At least 6 years IT/business experience, 4 years working knowledge on a SAP ERP solution.
Worked in a leadership role and management of people
Ability to lead workshops and conduct presentations to Management and Business leads
Knowledge of development language and technical skillset in Integration landscape
Data Quality and Governance Facilitation
• Conduct adhoc data quality audits on specific areas
• Notification of issues to the SAP BPO for rectification
• Conduct Monthly checks on all aspects of data – Number of Expense claims not paid
• Review of Error logs and recommendations
• Notification of issues to the SAP Solution Manager
• Produce audit reports on non-compliance with proposed recommendations to ERP Solution Forum
• Ensure all batch jobs for integration are successful and data integrity is maintained
•
Implementation of Projects and Change requests
• Advising the business on alternative solutions for their business in terms of new scope items released from SAP Cloud to enhance business process efficiencies.
• Conducting/facilitate Workshops with the business and other ATS ERP CoE team to understand requirements and what should be released to the rest of the firm on the Cloud Platform
• Documentation of Business requirements from all service lines in 12 countries to ensure business is enabled.
• Obtaining development quotes from AMS or Consulting Project team to assist with any development work if there are no skills in house.
• Presenting options to Business Process Owners
• Acting as a Subject Matter Expert on Integration and SAP Architect and Change Control process
• Acting as a Project Manager on the Request or smaller projects (operational level)
• Implement Business Solutions
• Coordinating change management process during the development phase.
• Consulting and facilitating different groups (user groups, AMS Functional consultants and AMS development teams),
Present new ideas and Innovation to the business
Perform research on Google SAP Help for new items on roadmap
Attend Special Interest Groups, SAP seminars and conferences
Conduct research with other companies and market leaders
Influencing the Core Finance business to change processes and adapt to best practise based on the Release of New Scope Items from SAP to enhance efficiencies. This is presented to the Business Process Owners and Africa CFO.
Developing Decision documents for Business Process Owners on specific new scope items and other additional functionality within the system.
Management of SAP module Strategy and Architecture
Assist in the documentation and review of the Integration and Authorisations Strategy of the SAP landscape with a Tactical plan & Architecture defined for all domains and applications.
Update and maintain the SAP Solution Architecture for specific SAP module to show all Inputs and Outputs and other touch points
Influencing outcomes of Month End Checks by understanding and documentation of all Batch jobs and technical integration points to other applications
Documenting all Data Flows of Master data
Keeping the SAP Architecture up to date with the BSASI team.
Performing research into SAP roadmaps and trends by using research tools and internet and SAP documentation.
Management of the overall SAP Architecture and ensure that it is kept up to date
Testing and Adherence to Change Control Process (CAB)
Perform Unit testing of forms, integration, Deloitte customisations and data migration.
Ensure all test scripts are appended to any Change Control Item
Log all change controls to CAB with all documentation (Any changes on PRD need to be adhered to )
Attends weekly change control review board sessions
Scope Items and Maintenance schedules
Management of New scope items that are released by SAP into the cloud platform and to work with business to enable the scope item. This is for all areas namely, Finance, procurement, HR, Project Services, reporting, budgeting and Forecasting
Assist Functional team in the review of the scope items and whether Deloitte should implement
Technical scope items and changes
SAP Roadmap understanding and updates to other team members
Management of New releases, concur/SF/SAP S4/HANA
New release management and ownership of Maintenance schedules and down time and releases for S4, Concur, SF and SAP BW, SAC
Management of all Backlog items and items from Business that are tracked on a Backlog tracker and is updated after workshops with the business on improved ways of doing things.
Integration Specialist and Technical developer
Monitoring of all SAP Cloud products
Development of new functionality which is defined by the business and would be classified as Customisations as specific development for Deloitte
Applying upgrades to all SAP Cloud Products and others
Oanda
Blackline
All cloud based systems
S4
SF
Concur
SAC
SAP BW
Integration down to EDF
SAP Cloud Connector
SAP Identity provider
SAP Data Services
AWS knowledge
Understanding of MFA and firewall rules
Development work for Integration which is the integration between SF and S4, Concur and SF, Concur and S4, S4 and SAP BW, SF to all downstream systems, S4 to all downstream systems – These downstream applications are other Deloitte applications like Deloitte Impact, eKPC, Phoenix
Development work for Forms etc. and management of Integration layer
Develop Business Customisations
Develop simple Enhancements like addition of extra fields – use of BADI’s
Work on System to develop custom integration code
Develop programs and logic in the technical cloud platform
Security Compliance
Management of SSO(Single Sign on) to ensure that the Identity Services is activated and working correctly
Management of AD integration
Management of MFA compliance
Management of the SAP Cloud Identity Platform across SF and SAP S4
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