Network Operations Shift Managers at Paracon

Responsibilities

• Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
• Manage and coordinate shift workers effectively to ensure continuous coverage.
• Accountable for scheduling and optimizing resources during various shifts.
• Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
• Take accountability for providing Tier 2 network operations support, resolving complex technical issues within the defined service level agreements.
• Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
• Accountable for coordinating with higher-tier support and external vendors when necessary.
• Provide regular performance reports on network operations, highlighting key metrics, incidents, and resolutions.
• Accountable for maintaining accurate and up-to-date records of network activities.

Qualification

• Background in overseeing network infrastructure.
• 3-5 years’ experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
• Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.
• Vendor daily performance and deliverables
• Power availability SLA management
• Alarm visibility
• MTTR.MTTD, TTR management
• NOC systems uptime
• Background in overseeing network infrastructure.
• 3-5 years’ experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.