IT Application Integration Technology at Paracon

Key Responsibilities

• Monitor integration systems to ensure successful transmissions and promptly address any production issues as they arise.
• Effectively communicate with stakeholders at all levels.
• Provide first-line resolution for technical integration issues.
• Contact second-line support (AIT standby) if issues cannot be resolved within a specified timeframe.
• Log incidents using the appropriate toolset to ensure all issues are documented and tracked.
• Escalate incidents that may exceed SLA limits and ensure timely resolution within the agreed SLA.
• Generate detailed daily incident reports, summarizing any issues encountered and their resolutions.
• Contribute to maintaining up-to-date support procedures and building a knowledge base of incidents and resolutions.
• Identify opportunities for service improvements within the operational environment.

Non-Negotiables

• Understanding of the organization’s integration environment is advantageous.
• Proficient in the MS Office Suite.
• Basic knowledge of both Windows and Unix operating systems.
• Exposure to relational databases such as SQL Server and Oracle is a plus.
• Willingness to work shifts.
• Basic familiarity with IBM WebSphere technologies.
• Enjoy working in a technical environment.
• Strong facilitation and negotiation skills.
• Excellent written and verbal communication abilities.

Minimum Requirements

• +5 years of experience
• Experience in a Windows server environment
• Experience in a UNIX environment
• Experience working in an IT integration environment
• Knowledge of SQL Scripting
• Exposure to WebSphere suite
• Exposure to MQ technologies
• Exposure to Cloud (AWS) technologies