Floor Supervisor – The Kingdom at Beekman Group

Key Performance Areas:

Assist the F&B Manager of a large and very busy Restaurant with the following:

• Staffing and scheduling of the employees and allocation of duties to ensure the maximization of productivity.
• Creating a work environment that is high in employee morale and provides constant learning and development.
• Manage and lead employees to ensure maximum productivity.
• Work with the outlet chefs in the various outlets.
• Work with Barman and Waiters, ensuring standards are maintained.
• Ensuring Upselling from Barman and Waiters,
• Communication daily/weekly specials, to front of house staff.
• Monitoring and communication of Stock levels to both F&B Management and Staff.
• Ensure through regular monitoring feedback, prompt, efficient and accurate service is provided to all guests.
• Ensure that all the operational standards set for all the equipment and processes are followed.
• Conduct refresher-training programs for employees and guide the new employees in the department.
• Address any grievance and counselling issues among the department associates with all departments and areas including outsourced functions.
• Perform open, close and cash-up functions.

Position Requirements:

• Proven Supervisory experience and a history of experience in the Hospitality industry
• Proven Supervisory skills including:
• Guest & Staff relations and administration
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including : Point of Sales system, i.e GAAP

Person Requirements:

• Desire and ability to work in a fairly remote location
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver’s license essential.