Current Vacancies at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Junior Tax Manager. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for supporting the Group Tax Manager in the overall tax function, compliance, and the effective administration of all tax matters for the Group.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• 4-5 years Related Tax Experience in a Similar role.

A Bonus To Have:

• Finance Related – Post graduate Degree / CA (SA) preferable

What You’ll Do For The Brand:

Financial metrics

• Review of tax calculations and returns – Income Tax, Provisional Tax and Vat
• Oversee SARS audits and external audits and report on findings
• Direct and perform tax health checks as required
• Engage with SARS and handle SARS queries
• Have an excellent knowledge of all taxes i.e Income Tax; Vat, PAYE, WHT
• Provide tax training
• Review and assist with preparation of VDP applications
• Review and assist with preparation of SARS Rulings
• Research ad hoc tax issues to identify and propose solutions
• International tax – provide support to Group Tax manager on international tax compliance and other matters
• Have an understanding of the tax risk and control environment as well as the ability to document tax processes and test controls
• Provide tax support to the tax team and finance team
• Engage with consultants on technical matters, tax advise etc
• Assist Group Tax manager and CFO with ad hoc tax projects as required
• Adapt to a changing work environment and accommodate changing demands

Interpersonal and other skills

• Demonstrate attention to detail. 
• Good financial and business acumen. 
• Ability to solve problems in a timely and effective manner. 
• Good communication skills and sense of accountability. 
• Ability to build and maintain professional relationships. 
• Ability to focus on stakeholders and provide a high level of service. 
• Ability to ensure compliance with relevant legislative requirements. 
• Ability to work under pressure and still produce good quality results timeously. 
• Ability to delegate and manage and provide guidance for junior team members

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a CSI Co-Ordinator to be based in Umhlanga, Arch. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for the design, execution, and communication of CSI programme in the region, budget framework and timeframes through ensuring that CSI processes and standards are consistent with company strategy and BEE objectives.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3-4 years administrative experience.
• Experience in corporate social investment.

A Bonus To Have:

• A Diploma or Degree in a related field. 

What You’ll Do For The Brand:

• Responsible for defining and developing plans that will strengthen the company’s CSI objectives.
• Present plans based on research, cost, considering ideas/strategies. Coordinate the implementation of projects to drive CSI strategy nationally. Ensure team members participate in all CSI efforts.
• Manage relationships with key stakeholders/managers/team members necessary to partner with for the effective implementation of projects.
• Responsible for smooth execution of CSI initiatives/events in the region.
• Respond to NPO requests. Maintain a database of beneficiaries.
• Feedback to marketing in order to enhance the brand and exposure from CSI initiatives in local communities.
• Report on CSI spend in line with priorities and ensure alignment to the BEE requirements.
• Reporting: Prepare and submit internal reports to relevant parties.
• Ensure that there is an assessment/follow up after a CSI initiative to promote the societal impact of the projects as per agreements with the beneficiaries and delivery partners.
• Manage CSI calendar of events throughout the year.
• Ensure and maintain organizational compliance with relevant industry and legislative requirements
• Relationship management with the Gambling Board in the region to foster and promote sound working relationships.
• This role requires travel across the region.
• Support other Foundation departments as needed.
• Any other tasks that might be required.

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Impressive planning, organization and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Ability to work under pressure and still produce good quality results timeously.
• Excellent presentation and reporting skills.

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Mobile) to be based in Port Elizabeth, Eastern Cape. Do you think you have what it takes to be our newest Purple Stars?
• This role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition.

You’ll Bring

• Minimum of 1-year sales/marketing/promotional experience.
• Held a valid driver’s licence.
• Willingness to do shift and weekend work.

A Bonus to have:

• Have a minimum of 1-year driving experience.
• Relevant Diploma/Degree.

What You’ll Do for The Brand

• Work closely with Area Managers to meet promotional needs.
• Facilitating promotional activities and drive FICA compliance.
• Develop and launch new promotions to Mobile Clerks at branches, outlets and in the field.
• Jointly plan marketing campaigns with Area Managers.
• Measure effectiveness of promotions.
• Provide ongoing training to Mobile Clerks.
• Identify interest and understand customer needs and requirements.
• Manage staffing and performance of Mobile Clerk.
• Growth, branding and roll out of distributor outlets.
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and TUV. Coordinate training.
• Visiting outlets as per call cycle.
• Daily, weekly, and monthly reporting.
• Provide day to day operational support to Area Managers.
• Any other related duties that might be required.

What You’ll Bring to The Team

• Excellent communication and interpersonal skills.
• Exceptional Leadership skills.
• Impressive planning, organizational and time management skills.
• Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
• Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.
• Good report writing skills (Verbal and written).

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for 2X Sales Agent (Field) to be based in Port Elizabeth, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 Months to 1- year within sales, promotions, or marketing.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID).
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for X2 Senior Team Leader Withdrawals. Do you think you have what it takes to be our Purple Star?
• The successful candidate will be responsible for all EFT withdrawals and management of the Withdrawal departments.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3 Years’ experience in a supervisory role.
• 2 years’ finance experience.
• Strong Microsoft office and excel.
• 2 years’ in an administrative role.

A bonus to have

• Studying towards relevant degree/ diploma.

What You’ll Do For The Brand:

• Ensure the daily operations of the departments run smoothly.
• Customer Service-Follow up with customer complaints.
• Monitor daily, weekly and monthly performance of agents and ensure coaching takes place for agents that need improvement.
• Submit daily, weekly, and monthly reporting statistics to management and ensure that the statistics are meeting the KPI requirements.
• Oversight of Task Allocation.
• Ensure all AOD documentation is correct, signed, and updated accordingly.
• Work closely with audits in ensuring that all the necessary audit queries are received and returned in a timely manner.
• Ensure Recons are done daily.
• Ensure monitoring of the applications/systems, pick up on any issues and escalate accordingly.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Ensure queries are resolved timeously and at a point where possible as well as queries escalated to other departments. Ensure follow-up until resolved.
• Ensure quality targets are achieved and interventions are implemented to increase Quality where there are shortfalls.
• Assist the manager with recruitment to ensure optimum headcount is maintained.
• Continuously revise controls and checks for Withdrawal teams.
• Training and development within the departments, ensuring that training material is updated where necessary.
• Identify ways in which to increase motivation in the team to foster a positive work environment.
• Assist management with performance improvement plans and assist with coaching where appropriate.
• Ensure the team displays good customer service principles when dealing with customers and other internal team members/departments/branches and maintain turnaround times for account queries within departmental norms.
• Daily, weekly, and monthly reporting to the Senior Operations Manager & Head of Contact Centre’s.
• Liaise with departments with other departments in the Contact Centre to have a better understanding of the effect our teams have.
• Communication of issues to management across the Contact Centre when needed.
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required.
• Work closely with other relevant departments to understand the dependencies that exist between departments, if any.
• Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be proactive in managing and highlighting potential concerns.
• Ensure that the company brand and image are promoted through excellent customer service.
• Ensure pending Withdrawal requests, the withdrawals app, and relevant communication channels are kept up to date.
• Ensure daily task allocation is updated and sent out prior to the start of the shift.
• Escalate system issues to the relevant teams/departments.
• Assist in managing/investigating high volumes of withdrawal requests.
• Handle customer queries and escalations when needed.
• This is a position of trust, and high ethical standards are expected within this role
• Any adhoc task

What You’ll Bring To The Team:

• Excellent problem-solving skills.
• Excellent reporting skills.
• Demonstrate exceptional attention to detail.
• Demonstrate a good understanding of betting procedures.
• Strong excel skills.
• Exceptional people management and communication skills.
• Strong numerical literacy and financial acumen.

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Transactional Administrator. Do you think you have what it takes to be our Purple Star?
• The successful candidate will serve as a support structure from an administration perspective to the transactional departments, as well as assisting with requests, and enquiries from senior management with the aim of adequately and timeously resolving these matters. 

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 - 3 years administrative experience with senior management team
• 3 years experience in operations admin or support
• Valid driver’s licence

A bonus to have

• Studying towards relevant degree/ diploma.
• Administrative experience gained in financial institute

What You’ll Do For The Brand:

Operational Duties

• Communicating new procedures / circulars / memos within the transactional departments.
• Planning and roll out of strategies with transactional departments in collaboration with the management team.
• Analysing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed.
• Requesting of order numbers.
• Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadlines tracked.
• General assistance in administrative duties for the transactional team.
• Assisting with stock control of stationery, uniforms, incentive merchandise.
• Assisting with the management of the asset tracker.
• Preparation and compilation of reporting as required by the management team.
• Ordering and management of stock.
• Assist with planning and implementation of projects within the transactional department.
• Reporting and analysing attendance rosters and registers to identify trends and patterns.
• Complete time sheets and overtime tracker on a weekly and monthly basis.
• Minute all meetings in the Transactional department and assist with meeting facilitation such as booking of boardrooms.
• Assist in managing the department events calendar (fun days, new innovations, theme days, charity drives etc.)
• Ensure disciplinary and training records are filed and kept up to date.
• Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
• Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established.
• Ensure all terminations are actioned and all leave applications are updated.
• Assist HOD with any ad-hoc related tasks.
• Actively promote the Hollywood values. Live the values and lead as an example to the team.

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility.
• Will be required to travel from time to time.
• Strong business acumen.

What You’ll Bring To The Team:

• Excellent problem-solving skills.
• Excellent communication skills.
• Demonstrate exceptional attention to detail.
• Demonstrate a good understanding of betting procedures.
• Strong excel skills.
• Must have strong sense of accountability.
• Strong numerical literacy and financial acumen.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Senior AML Compliance Manager. Do you think you have what it takes to be our newest Purple Star?
• The Senior AML Compliance Manager will be responsible for managing the AML departments, execute the business strategy regarding the enhancement and implementation of the Risk Management and Compliance Program (“RMCP”) to manage Anti-Money Laundering, Countering the Financing of Terrorism, Sanctions risks and attend to other required regulatory matters.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3 – 5 years’ experience in financial services, banking or gambling industry
• 3- 5 years’ experience in a similar role
• Computer Literate
• Valid driver’s license
• Own transport

A bonus to have:

• Completed bachelor’s degree in finance, Risk, or related

What You’ll Do For The Brand:

Financial Metrics/ Operational Duties

• Stay abreast of all territory legislation changes.
• Continuously work to execute each territories RMCP and SOP’s to ensure risk is addressed appropriately.
• Understanding and ensure compliance with AML, CFT, and Sanctions obligations, controls, procedures, and regulations.
• Maintenance of risk registers.
• Continuously monitor and interpretation of all guidance notes and notices on regulatory websites.
• Ensure the adequacy and accuracy of transactional and KYC software’s.
• Collaborate between departments to implement effective KYC and AML procedures and ensure integration with business operations.
• Understand all internal and external (regulatory) reporting requirements; and
• Provide Monthly reporting to senior management

People

• Work effectively and efficiently with teams that are committed to organizational goals and initiatives.
• Identification of training as and when needed for team members.
• Adequate recognition of team member efforts and motivation of team members.
• Sustainable morale and team building.
• Monitoring of team member productivity, punctuality, breaks and smoke breaks etc.
• Promotion of a healthy, productive and fair work environment.
• Adhere to the principles of an ethical, honest, transparent, fair work environment
• Communicate in a professional manner.
• Guide, direct and support the AML department.
• Conduct performance review and promote a culture of compliance and integrity within the team.

Compliance, risk and quality

• Creating, maintaining, and enforcing company policies and procedures.
• Compliance with health and safety regulations (where applicable).
• Compliance with relevant laws, regulations, and affiliated professional standards.
• Regular risk assessments and maintenance of the risk register for AML risk
• Intense focus on quality with regards to communication, capturing, documentation etc.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can withstand scrutiny when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Effectively deal with internal, external, SARS, BEE, and any other auditor/regulatory/oversight body in the normal course of business.
• Report suspicious behavior and fraud findings immediately.
• Promote declaration of all gifts.
• Promote non acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
• Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay updated with changes in the relevant industry and changes to relevant Acts/Regulations.

Growth and new markets/ products

• Source new products/innovations/robotics/artificial intelligence/predictive analysis/predictive analytics.
• Development of existing products/software.
• Ensure that measures are put in place and steps are taken to achieve short term, medium-term, long-term goals of the broader group.
• Assist with company projects or lead company projects as allocated from time to time.
• Drive continuous improvement initiatives based on industry best practices and regulatory updates.

What You’ll Bring To The Team:

• Strong communication skills
• Interactive and engaging presentation style
• Ability to facilitate workshops
• High energy level
• Strong sense of personal accountability
• Good sense of customer orientation and service excellence
• Coaching skills
• Training experience
• Strong analytical abilities

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Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Customer Service Consultant: Digital to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be Responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all Digital customer interaction platforms.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months Customer Service Experience

A Bonus to have:

• Betting knowledge and experience
• Contact Centre Experience
• Degree/Diploma

What You’ll do for the Brand:

• Team members log at least 15 minutes prior to the startup of a shift.
• Addresses Enquires on betting and promotional information - provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Meet daily/weekly/monthly targets.
• ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback if necessary.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.

What You’ll Bring to the Team:

• Excellent communication skills
• Great attention to detail and high-quality work
• Exceptional level of customer service.
• Working knowledge of the various betting platforms and functionality.
• Great listening skills.
• Teamwork and strong interpersonal skills
• Be highly accountable and trustworthy.
• Strong planning and problem-solving skills.
• Excellent time management and the ability to multi-task.
• Strong admin skills and business acumen.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Withdrawals Administrator. Do you think you have what it takes to be our newest Purple Star?
• Manage customer banking details for the processing of EFT withdrawals and withdrawal related customer queries on the relevant communication channels.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Administration Experience.
• 1 Year Contact Centre Experience 
• Knowledge and experience using direct email communication, knowledge and experience using MS outlook and Microsoft related programs such as MS team, MS word , MS excel.

Advantageous

• Certificate in Administration

What You’ll Do For The Brand:

• Respond to and action customer queries and requests to update banking details by various communication channels including email, live chat and calls.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and imagine is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Always keep customer shared folders updated.
• Assist with withdrawals when needed.
• Any ad hoc duties.

What You’ll Bring To The Team:

• Strong numerical literacy and financial acumen.
• Strong attention to detail.
• Excellent administration skills.
• Excellent planning, organizational and time management skills.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.

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Job Description

• Star Factory is seeking an experienced candidate that is willing to make our organisation an even better workplace to be based in Cape Town.
• As the Training Facilitator, you will be responsible for the analysis of training needs in line with operational needs. You will be tasked with designing and conducting training and development programmes to improve individual and organisational performance.
• We are trusting you to focus on identifying learning needs of our employees and facilitating training initiatives. If you can find the drill of how our Team Members can enhance their skills, come join our Team and be part of the dream.

Minimum Requirements:

• A minimum of one-year training experience.
• Valid driver’s license

Advantageous:

• Relevant qualification or studying towards one

Responsibilities:

• Assess training needs through surveys, and interviews with Team Members focus groups, in consultation with the Talent Development Manager.
• Ensure that the identified Training Needs Analysis is sent through to the relevant reporting manager.
• Facilitate Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirements.
• Present training interventions utilizing a variety of instructional techniques or formats, such as roleplaying,simulations, team exercises, group discussions, videos, and online tools.
• Trains and mentors all Team Members who engage in coaching, mentoring or formal training.
• Conduct ad hoc training related to administration and reports (daily, weekly, monthly).
• Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.
• learning in the blended format, including e-learning, remote virtual classes and classroom training.
• Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g.Handouts), notebooks, pens etc.
• Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events using observation tools and surveys.
• Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
• Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts), notebooks, pens etc.
• Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events using observation tools and surveys.
• Participate in the planning, creation, moderation and implementation of all new and existing training projects and programmes.
• Research and discuss alternative training methods and interventions with the relevant reporting manager.
• Create and maintain a positive and professional learning environment.
• Influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.
• Willing to travel as/when required.
• Willingness to work weekends when required.

Knowledge, Skills and Competencies:

• Excellent communication and interpersonal skills.
• Impressive planning, organizational and time management skills.
• Demonstrates exceptional attention to detail.
• Good report writing skills (verbal and written).
• Proficient in training methodologies and best practices.
• Result-driven taking accountability to deliver despite obstacles.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Subject Matter Expert (SME). Do you think you have what it takes to be our newest Purple Star?
• Responsible for the daily for the daily management of telephonic betting, ensuring that bets are accurately and timeously received. The Helpline SME follow the internal control procedures in relation to the customer service experience and scope of all company queries.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Relevant product / industry experience.
• Minimum 6 months Call Centre Experience.

What You’ll Do For The Brand:

• Ensure the accuracy of bets
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
• Walking the floor to ensure all agents are logged in
• Coaching – instruct and train all employee/s with the aim to fulfil a goal in order to develop specific skill/s in an enthusiastic, motivating manner
• Checks that’s resources are trained to effectively deal with betting enquiries, account information queries and lodging complaints. Recommend additional training where necessary to the Manager
• Ensures compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to procedures and corrective actions.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
• Ensure the department is fully knowledgeable on all promotions at any given time
• Ensure that the company brand and image is promoted through excellent customer service
• Ensure queries are resolved timeously and at point of call where possible. Escalates difficult queries to Team Leader for resolution.
• Drives quality targets to ensure achievement which are
• Handling of product related customer queries – non-manager calls
• Escalates disciplinary issues and poor performance procedures issues to the Team Leader
• Work closely with other departments, such as Phone-A-Bet, Outbound, FICA, Mobile and Quality Assurance in order to understand the dependencies that exist between departments, if any.
• This is a position of trust and high ethical standards are expected within this role
• Any other ad hoc duties that might be required

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Demonstrate high sense of accountability.
• Demonstrates an exceptional level of customer service and quality standard.
• Demonstrates ability to pay attention to detail.
• Ability to coach, train and facilitate workshops in a professional manner.
• Execute a variety of functions within a business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
• Basic understanding and application of numerical concepts and calculations.