Executive: Customer Analytics at Telkom

Core Description    

• Responsible for the execution of all strategic and operational aspects of the Customer Analytics discipline within Telkom Consumer & Small Business. The primary objective of the role is to align and direct the management, development, and integration of data analytics and business intelligence necessary for supporting the mission, vision, strategies, objectives, and goals of the business, including building and developing the data analytics, data science and data warehousing competences within the customer domain. The Executive organises the technology, personnel, partners, and processes necessary to address the current and future analytics needs of the business. The incumbent is also responsible for supporting other business executives and departmental leaders in informing the business's strategic direction and KPI's and in making strategic, data-driven decisions, in regards to new products, customer segments, investments, and competitor positioning among other subjects. Aligned with the business plan objectives and customer segment strategies; tactical and operational insights need to be developed for each sub-segment and channel.

Competencies    
FUNCTIONAL KNOWLEDGE

• Fixed and Mobile Market Dynamics; Data Sciences & Analytics; Customer Segmentation and verticals; Legal &Regulatory Frameworks; Sound statistical background; Data visualisation, and Generating Reports

FUNCTIONAL SKILLS

• Presentation Techniques; Communicating; Report Writing Techniques; Business Acumen; Customer Insights

ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values
• Aligned with Telkom Values (CHART)

Job Responsibilities    

• Required Certification    
• Relevant certification will be an added advantage

Qualifications    

• Relevant 3 year degree (NQF level 7). Preferably a degree in, Data Science, Computer Science, Information Technology, Economics, Statistics, Information Systems, Applied Mathematics, Engineering or other equivalent relevant qualification. A postgraduate qualification will be advantageous.

Experience    

• 8 years relevant experience in a data science, engineering and analytics functions, of which at least 3 years on senior management level.

Special Requirements    

• Excellent analytical and logic reasoning ability
• Enquiring mind-set
• Persuading and influencing ability
• Research orientation
• The candidate must demonstrate experience in building and managing a diverse team with proven successful implementation of data management
• capabilities and successful business outcomes as a result thereof.
• They will additionally have technical experience with enterprise data warehouse solutions, statistical analysis tools, database systems,
• and data visualization applications.
• The candidate must also be skilled in the use of SQL and be highly proficient in the workings of data technologies.
• They will additionally have a deep understanding of A/B testing and be highly knowledgeable in key metric identification for driving
• and maintaining healthy business performance.