Desktop Engineer - Cape Town at Coronation Fund Managers

Job Description    

• Join our dynamic IT team based in Cape Town, as a Desktop Engineer supporting the Coronation team with all matters related to our business’ IT infrastructure. This is a great opportunity for someone who is MCSE and A+ certified with preferably two years relevant experience gained within a financial services company. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you.

Duties and Responsibilities    

• The building, configuration, and implementation of end user devices
• Creation and deletion of users on the CFM domain
• Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
• First line support of internal development applications
• Advanced troubleshooting of problem machines/software
• Maintenance of security software
• Audio visual equipment support
• Configuration of new technologies
• Ad hoc duties as they arise
• Working hours 08h00 - 17h00 (Flexibility does apply) with possible after-hours work
• Offsite standby after hours - 10 days per month 

Ideal Experience    

• 5 years relevant experience
• Financial industry experience would be an advantage
• Knowledge of patching regimes and upgrading software packages would be an advantage
• Manage Engine knowledge would be a plus

Ideal Qualifications    

• Relevant qualification
• MCSE certified
• A+ certified
• Most Important Attribute    
• Willing to learn and continue your education in the IT field
• Communication skills, both written and spoken
• Active listening to properly understand and troubleshoot problems

Systems Knowledge    

• Manage Engine