Customer Service Representative at Motus Aftermarket Parts

• The primary focus of this role is to offer support to the Midas and MCID (Midas Corporate Image Division) franchise in the forms of customer service to consumers as well as franchisees.

 Qualifications & Experience:

• Matric
• 2-3 years customer service orientation  
• Understanding of a franchise model
• Communication skills
• Attention to detail.
• Own transport

Knowledge Skills And Abilities:

• A highly organized method of working is a must.
• Excellent computer skills
• Excellent time management
• Must be dependable.
• Team worker
• Ability to work under pressure.

Duties & Responsibilities:
 
MCID

• All admin functions relevant to MCID/Franchise services
• Control All MCID activities and delivery of service to Franchisees.
• Signage Stock Control
• Purchase Orders, Charge- Outs and Invoicing
• Client services – Quote customers, dispatching and receiving signage, and resolving customer queries.
• Updating MCID stock records
• Quote franchisees and KAM’s
• Getting Quotations from various suppliers as required✓
• Creating quotation / Cost Estimates from chase software
• Creating Purchase orders from chase once the cost estimate is signed by the customer
• Purchasing signage from the suppliers mentioned above.
• Packing and dispatching of relevant stock
• Reconcile supplier invoices monthly.
• Drafting Charge–outs
• Confirming with couriers if deliveries were made.
• Submitting invoices to for approval, for payment
• MCID Signage stock control
• Keeping record of MCID marketing material like banners/gazebos
• Ordering and distributing of cross border flags
• Following up with National flag monthly service report
• Suppliers’ logo boards stock control
• Requesting contribution of logo boards from suppliers

Customer service

• Managing all dashboards and online presence regarding customer care
• Customer care line - complaints
• Logging of customer care queries
• Replying to customer care e-mails
• Click & deliver admin (Midas website)
• Facebook Complaints
• Hello Peter
• Social Places – monitor dashboard and address accordingly

Closing Date 29 May 2023