Customer Service Centre Manager - JHB East Rand- at AFGRI Equipment

REQUIRED MINIMUM EDUCATION/TRAINING    

• Grade 12 

REQUIRED MINIMUM WORK EXPERIENCE            

• 5 years experience in an Aftermarket Management Role

KEY PERFORMANCE AREAS         

• Supervise all workshop activities including scheduling and controlling work processing
• Identify, investigate and resolve all workshop-related problems
• Maintain a safe work environment and ensure compliance with health and safety regulations 
• Ensure protective equipment is used as prescribed
• Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
• Handle all warranty claims and ensure credits are received
• Oversee scheduling and control working hours and ensure that the status of job cards is updated
• Ensure control of tools and workshop equipment
• Report on activities as required by management
• Enforce and monitor budget control
• Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations

TECHNICAL KNOWLEDGE/ COMPETENCIES          

• Good Customer Services
• Lead the workshop team
• Understanding of Construction, agriculture and technology
• Valid driver's license