Reservations and Sales Coordinator at Belmond Mount Nelson Hotel

Description

• As a Reservations and Sales Coordinator for Belmond Safaris, you will orchestrate the smooth operation of daily tasks, providing comprehensive support that ranges from managing office duties, coordinating activities, and handling travel arrangements to preparing key presentations and reports. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. This role is based in our Cape Town Offices.
• Be part of the efficient running of the business by coordinating tasks, activities and other administrative related functions.
• Manage the day-to-day functions of the Department.
• Make travel arrangements & arrange forex.
• Prepare presentations, spreadsheets and reports.
• Dealing with customer complaints or issues.
• Assist in vendor relationship management.
• Compile and distribute all STO contracts to new and existing clients, monitoring their return and then ensuring these are filed according to global standards.
• Contact new and existing clients where required as directed by the Director of Sales and Marketing.
• Complete all required month-end reports for Sales and Reservations.
• Create and manage all clients/accounts/opportunities as required by the Director of Sales and Marketing.
• Create and distribute all required daily/weekly reports to the team.
• Send motivation for complimentary requests and update familiarisation trip tracking sheet.
• Assist Sales and Finance with tasks and responsibilities assigned to you on a part time or regular basis.
• Assisting in our Tour Operating division to form a support structure and to facilitate touring bookings as and when required.
• Part of the role will also be fulfilling the functions of a reservation’s consultant.

Requirements

Skills required:

• 1-3 Years’ experience in similar role – preferred.
• Experience in tour operating/safari sector- beneficial.
• Knowledge of office management systems and procedures.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Strong organisational skills with the ability to multi-task.
• Knowledge of basic bookkeeping principles.