Job Opportunities at Hollywoodbets

• We have an amazing opportunity for x2 Continuous Improvement Officers. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to monitor daily operational activities and to report any deviations from standard operating procedures. The ideal candidates will need to aid in the achievement of business objectives through operational surveillance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Microsoft Office experience.
• Able to work day and night shifts.

A Bonus To Have:

• 2 to 3 years’ experience within the retail operations environment.
• Completed or studying towards a relevant Degree or Diploma.

What You’ll Do For The Brand:

Observe if cash safety procedures are being followed, this includes but is not limited to:

• Safe Opening.
• Safe Closing.
• Admin door locked.
• Float issuing.
• Cash Transfers.
• Bank Prep and dropping.
• Cash in Transit.

Monitor and report on irregularities relating to:

• Negligent storage or handling of cash.
• If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
• Report late opening and late closing of branches.
• Cleanliness and appearance of Branch/Support Centres.
• Unauthorised mobile phone users while on an active shift.
• Verify Patron Head Counts.
• Marketing promotions on site.
• Visible Health and Safety deviations.
• Internal Audit and Compliance Audits being conducted.
• Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
• Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
• Unproductive congregation of Team Members or abuse of time while on active duty.
• Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
• Team members who arrive late for their shift or leave early before shift end.
• Team Members not in proper uniform.
• Team members using company property for personal use.

Operations:

• Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist with any betting related queries which requires the viewing of CCTV Surveillance footage.
• Observe and report any suspicious or unusual behaving Patrons/Team members.
• Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
• Observe terminals logged on with cash while unattended.
• Identify and report facial recognition cameras that are out of focus or requires maintenance/repairs.
• Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
• Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
• Conducting real-time transactional monitoring, across online deposits and withdrawals platforms in order to identify issues affecting operational efficiency and overall customer service.
• Assistance with the review of operational policies and procedures based on findings in the role.
• Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.
• Project management of findings through to resolution implementation with the operational team.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.
   

go to method of application »

• The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

• Branch growth
• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
• Visiting outlets as per call

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You Will Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management skills. 
• Good knowledge of Marketing Management and Impressive presentation and facilitation experience. 
• Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills. 
• Good report writing skills (Verbal and written).
   

go to method of application »

• The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

• Branch growth
• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
• Visiting outlets as per call

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You Will Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management skills. 
• Good knowledge of Marketing Management and Impressive presentation and facilitation experience. 
• Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills. 
• Good report writing skills (Verbal and written).

go to method of application »

• The successful candidate will be responsible for playing a critical role in maximising the success of Hollywoodbets' affiliate program by analysing affiliate data, identifying optimisation opportunities, and ensuring effective communication and reporting within the affiliate marketing team.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 -3 years experience in the digital marketing industry (Affiliate experience preferred)

A bonus to have:

• Diploma preferably in Marketing, Communication or a related field

What You’ll Do For The Brand:

• Analyse business results and prepare appropriate financial reports to describe those results
• This role will be essential for analysing daily, weekly, and monthly affiliate performance data, including traffic, conversion rate, sales data, and commission payouts.
• You will be required to generate reports for the Affiliate Team based on your analysis of the performance of various Affiliate creatives, newsletters and campaigns.
• As part of your reporting, you will create new reports that will assist with Identifying trends and patterns in affiliate performance to aid the Affiliate Marketing Specialist in the team make analytical decisions.
• Your analysis of the Hollywoodbets Affiliate Program will assist in identifying best practices for the optimisation of the program.
• It will be essential for you to analyse affiliate performance data and then categorise them based on the affiliate's effectiveness, contribution, and potential.
• Recommend affiliate assignments to the Affiliate Marketing Specialist team based on their expertise and the specific needs of each affiliate.
• Work collaboratively with the Affiliate Marketing Specialist team to develop and implement strategies to optimise underperforming affiliates and enhance top performers' contributions.
• You will develop and maintain a system for regular reporting on affiliate program performance, including key metrics, trends, and insights.

Other

• Strong analytical and problem-solving skills with the ability to interpret complex data sets and identify actionable insights.
• Excellent communication skills, both written and verbal, with the ability to present information clearly and concisely.
• Ability to work in a deadline driven environment.
• Familiarity with marketing terminology and best practices in affiliate marketing
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and take initiative.
• Passion for the affiliate marketing industry and a strong desire to learn and stay up to date on industry trends.
• Strong Project Management and problem-solving skills.
• Self-starter and work well within a team environment.
• Able to succeed in and enjoy a fast-paced, quick-witted environment.
• Knowledge of Affiliate marketing
• Strong analytical and strategic thinking skills.
• Ability to make data-driven decisions.
• Excellent interpersonal and collaboration skills.

What You’ll Bring To The Team:

• High attention to detail
• Good communication skills
• Ability to report effectively the affiliate program performance data, trends and insights
• Ensure accuracy and completeness of data analysis and reporting
• Ability to think strategically and anaylsing reporting statistics
• Ability to achieve measurable results and driving revenue growth through efforts
• Attuned to the needs of the market and developments
•  High sense of accountability towards work
   

go to method of application »

• The purpose of this role is to assist with managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You’ll Bring

• Experience in Microsoft Office – Word and Excel.
• 2-3 years administrative experience.
• Experience with cash management.

What You’ll Bring to The Team

• Provide Branch administration support by enforcing Team Members to follow the cash management policies and procedures.
• Be aware of securing cash in the Branch.
• Highlight and ensure all Team Members follow administrative policies and procedures.
• Co-ordinate, organise and monitor cash movement with alertness.
• Handle and maintain financial data.
• Ensure accurate management of expenses in line with Branch limits (petty cash).
• Organise and maintain effective filing system.
• Ensure compliance with company policies, standards, and regulations.
• All opening floats are to be collected no later than 8:00 am on a daily basis (can be Branch specific).
• Cash up all departments to reconcile the previous days takings.
• Ensure cash count balances and send document to BM/AM & Support.
• Scan tickets on SYX, run tickets report and find all missing tickets manually.
• tickets are recorded and paid out.
• Ensure to be knowledgeable on your Branch limit and bank the difference with G4S/ Fidelity.
• Ensure to advise Surveillance when you require to open and close the safe.
• Banking confirmation sheet to be updated with seal and bag number before dropping in safe.
• Ensure that all the floats issued to the Team Members are accurate.
• Ensure all cash ups are accurately managed to balance in line with all takings.
• Record all shortages and report to the Branch Manager/ Senior Team Leader.
• Racing figures on SYX recon should match the figures on HIS recon.
• Ensure all deposits and withdrawals are accurately captured.
• Check that all credit card slips match with the summary slip.
• All transactions under receipts payments should have supporting documents.
• Ensure that a stock take is done daily/weekly/monthly and record stock shortages/out of lines.
• Cash up all airtime sales and enter on the recon.
• Calculate all pay-outs done by LPM Attendant and subtract from float issued. The balance should be the amount returned in cash. Ensure that the manual payments done match the hand payments received by Kingdom Slots (dependant on supplier at your branch). Copies of the manual payments should be kept in the LPM file. LPM cash up must reconcile with machine summary slip.
• Capture all transactions on the recon. Ensure supporting documents are obtained for safe keeping.
• Balance the safe (physically count cash).
• Complete checklist on the internet.
• Complete all spreadsheets and send to Team Support (cash count, banking schedules).
• Cash up all department turnovers and ensure accuracy of balancing (Racing, LPM, F & B- Z reading, LPM hand pays, LPM Manual pays, LPM cash up, Kingdom slots cash up).
• Ensure turnover report is sent to Branch Manager /Senior Team Leader.
• Cash up procedures must be completed by 2 team members at any time (Admin Clerk & TL).
• Ensure to complete a daily cash hand over.
• Check the recon and follow up on any shortages. Ensure effective and efficient recovery processes/ procedures is followed to manage the out of line.
• Ensure AOD forms are submitted to the payroll department from a recovery perspective.
• Ensure all audit queries raised are cleared timeously in the region.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with Branch Managers/Senior Team Leaders and Team Members.
• Create a customer centric culture within the region and drive the philosophy of “service with a smile” at all times.
• Compliance and adherence to Company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Ensure timeous submission of daily, weekly, monthly reports.
• Respond to all queries timeously.
• Ensure paperwork is put together and sent to Team Support and copies are kept at the Branch.
• Ad hoc tasks.

What You’ll Bring to The Team

• Good communication and interpersonal skills.
• Excellent telephone and email etiquette.
• Exceptional people skills and time management.
• Great team player who welcomes all challenges.
• Efficient and reliable.
• Ability to work well under pressure.
• Good reporting skills.
• Ability to take initiative whilst maintaining quality of work.
   

go to method of application »

• The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer service and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 1-2 years in Gaming Industry.

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.