Credit Controller at Diageo

Top Accountabilities:

• Manage relationship with customers 
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes) 
• Manage customer ledger (up-to-date information and overdue items)  
• Effective Customer engagements on: dispute management, waivers, banking approvals, follow-ups on remittance advice
• Review and resolve open items and reason codes 
• Continuously look for process improvements to drive customer satisfaction
• Ensure accuracy with regards to customer masterdata and documentationreview, maintain and update
• Actively promote the CARM/Control agenda and adhere to controls/compliance environment and input to audits 
• Managing new account requests including KYC processes
• Credit Releases 

KPI's

• Colletion pas due CPD
• Debt past due DPD
• Collection to term CTT
• Weighted average days to collect WADtC
• Bad debt provision 
• Masterdata (Reviews and Liquor licenses)
• Aged debt 91+ days
• Reason coding
• Credit block %