Consultant, Risk Execution - Roodepoort at Standard Bank Group

JOB DESCRIPTION

• To monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk Execution frameworks. To gather all monitored information and compile into logical reports and provide analysed feedback to relevant stakeholders with the view to provide trends and insight on how to improve quality and proactively mitigate risks in their environment.

QUALIFICATIONS

• Completed Matric
• RE (Regulatory Examination) advantage 
• NQF Level 5 - Higher Certificates  
• FAIS Compliant advantage.

Experience

• 5 years’ experience in Customer Service or Sales Call centre experience (Compulsory) 
• Product Knowledge: Funeral and Credit Life (Compulsory) 
• General Insurance knowledge (Long Term Insurance) Compulsory
• 2 years’ experience in Quality Assurance (Advantage) 
• 2 years supervisory experience (Advantage)

ADDITIONAL INFORMATION

Behavioral Competencies

• Articulating Information
• Checking Details
• Developing Expertise
• Following Procedures
• Interacting with People

Technical Competencies

• Banking Process & Procedures
• Compliance
• Insurance Principles
• Insurance Products & Services
• Product and Services Knowledge