Call Centre Agent (New Accounts) Mr Price Money at Mr Price Group

Job Description

• As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

• Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only) 

What’s in it for you….

• Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication!
• Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!
• Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications
Education 

• Grade 12 
• Experience
• 1 year call centre experience (preferably in new accounts)  
• Accounts applications processing experience (advantageous)  

Skills and knowledge 

• Knowledge and understanding of industry legislature -  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
• Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
• Active listening - ability to listen attentively to customers’ needs and concerns, ensuring they feel heard and understood.
• Empathy - showing understanding and compassion towards customers, making them feel valued and supported. 
• Problem-Solving - quickly identifying issues and providing effective solutions 
• Attention to detail - ensuring accuracy in customer information and account setup processes