Business Support Specialist - Tygervalley at Sanlam Group

What will you do?

• 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes and tools)
• System navigation and user support
• Investigate, analyse, resolve and advise on support issues in XPLAN support environment (not limited to but main focus)
• Building relationships with end users to continuously look at how we can improve their daily challenges
• Regression testing of UAT and production upgrades
• Conduct system monitoring & morning checks and mapping of accounts
• Proactive monitoring of daily recons to ensure client portfolios are always balanced
• Liaise with vendors to ensure timeous problem resolution
• Work with project teams to investigate complex issues, identify and implement solutions
• Work in partnership with other departments ensuring correct allocation of issues raised by the business
• Maintain appropriate levels of procedural documentation
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
• Communicate with end users and building relationships
• Data analysis: identify trends and recommend possible solutions

Qualification and experience

• Tertiary qualification or a relevant qualification
• XPLAN application experience (recommended)
• Problem solving exposure at business level
• Commitment to performing routine as well as investigation/analysis work tasks
• Ability to solve complex problems
• Understand and develop the business support team competency
• Financial Service / Stockbroking experience beneficial

Knowledge and skills

• Excellent communication skills [English / Afrikaans] both written and verbal
• Strong numerical orientation
• Critical and analytical capability

Personal qualities

• Self-motivated, proactive, taking ownership of problems until they are resolved
• Mature person with the sense of responsibility to do after hours
• Highly organized with a high level of customer focus
• Excellent time management
• Accurate and detail orientated
• Ability to perform well under pressure and show maturity, confidence and resilience
• Excellent listening, communication and interpersonal skills
• Pro-Active approach to work, clients, problem solving
• Learning agility and curiosity
• Assertive
• Passionate ownership for results