IT Support Technician at Clover S.A. Proprietary Limited

Job Advert Summary    

• Clover is looking for a IT Support Technician to join our dynamic team, the technician will provide functional support and recondition IT hardware to optimise the role of technology for business sustainability.

Requirements    

• Grade 12 / Equivalent NQF4
• A+, N+ and MCSA
• Relevant experience in applying job related concepts, techniques and processes at the required level
• Business English: Fluent
• Computer literacy (Advanced)

Competencies    

• Proactive and action orientated         
• Clear and sound reasoning ability         
• Maintains high standards         
• Acts with honesty and consistency        
• Must be a team player        
• Achieves Results Effectively
• Interpersonal effectiveness        
• Collaborate with others to achieve a common objective        
• Commitment and motivation        
• Communicates effectively        
• Ability to plan and organize        
• Thinking and reasoning logically         
• Customer orientated        
• Administrative capabilities        

Duties and Responsibilities    

• Perform Onsite Hardware, software and Peripheral updates and repairs
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)        
• Check computer hardware (SSD, mouses, keyboards etc.) to ensure functionality        
• Install and configure appropriate software and functions according to specifications        
• Execute security and privacy of networks and computer systems as per policy guidelines        
• Provide orientation and guidance to users on how to operate new software and computer equipment        
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)        
• Maintain records/logs of repairs and fixes and maintenance schedule        
• Drive effective service delivery within the IT Asset management environment        
• Responsible for Storeroom management
• Ensure the secure storage of IT equipment and assets        
• Maintain an accurate asset inventory of all equipment within the IT store that facilitates effective tracking and management        
• Manage booking in and out of IT equipment, spares, and peripherals from the IT Store in lline with standard operating procedures        
• Ensure sign off documentation is up to date, received and allocation processed with the Clover Finance department        
• Manage loan and hot standby IT equipment in line with the standard operating procedures        
• Replenish IT spares and peripherals in line with agreed minimum stock holding levels        
• Co-ordinate "Out of Warranty" and repairs with external suppliers        
• Perform scrap equipment and theft process controls
• Coordinate and process the return of all scrapped equipment        
• Remove specified components from scrapped equipment prior to storage        
• Manage scrapped equipment storage and eForm process        
• Manage and process stolen EUC (End User Compute) equipment in line with designated standard operating procedure           
• Perform Administrative Tasks
• Ensure that all actions are logged and updated on the service management system        
• Attend to all assigned call types within the designated service Level agreement        
• Ensure all processes and procedures are documented and maintained in the departmental standard operating procedures        
• Prepare and distribute monthly operational reporting on all categories of responsibility in line with Clover IT management