Business Solutions Analyst at TotalEnergies

Job Description
As a Business Solutions Analyst, you will be responsible for the following activities :

• To build a strong relationship/understanding with the business contacts, internal & external customers, and key users.
• Leads and participates in business requirements gathering to provide technical guidance on systems options and solutions relating to design, development and enhancement of business specific custom and standard applications.
• Following receipt of a signed business requirements document, to recommend options (improvements, solutions, technology, etc) that contribute towards achieving the defined business goals and objectives.
• Takes opportunities to recommend/adopt group standards and best practises where possible. Identify and promote opportunities for digital solutions (innovative and automated).
• Translates business requirements into the appropriate technical solution that can be presented to the stakeholders for acceptance.
• Refines and assists in obtaining approval for proposed solutions through collaboration with all stakeholders.
• Prepares relevant information and documentation to hand to applicable PMO Manager for implementation once approvals are obtained.
• Validates existing training material
• Provides functional support for applications relevant to/within the scope of responsibility.
• Facilitates knowledge transfer and training of business key users where applicable.
• Logs tickets, as applicable for assistance, corrections, evolutions if applicable, for the area of responsibility.
• Follows up on status of tickets, facilitates testing with key users and liaises with group as applicable/required.
• Assists business with documentation / definition of best practice standards, policies, procedures to meet business needs.
• Maintains application documentation and processes to ensure alignment between the business strategies and technology roadmap
• Assists in the definition of business-critical applications, and systems to be included in the Business Continuity Planning and Disaster Recovery situations.
• May be required to form part of a task force or resolution team in the event of incidents arising (Business continuity, disaster recovery).
• Participates in the implementation project of solutions as and when required.
• As the ultimate business enabler, is the first point of contact for all business system requirements (new requirements, solution process improvements and changes, business systems projects, business communications within the identified area of control
• Supports the development and management of relationships with the relevant suppliers, counterparts in TGTIS France and other relevant teams in France, TMSA employees and key stakeholders.
• Builds and maintains the stakeholder relationships by meeting with internal business partners and internal users to understand their needs.
• Facilitates workshops/regular business review sessions with identified key contacts within the defined area of responsibility.
• To appropriately negotiate with suppliers for the services required (solution, contract renewals, costs, problem resolution).
• To remain professional, courteous, and approachable to all customers (internal and external), fellow IS team members and other stakeholders.
• Identifies opportunities to improve organizational efficiency and that contributes to effective cost management
• Contributes to the development of IS budget and estimates (Opex and Capex) as and when required
• Manages the relevant supplier contracts and Service Level Agreements within the area of responsibility effectively and in line with Total Purchasing requirements and rules.
• To understand and comply with procurement policy and procedures, and knows that non-compliance to procurement procedures will be addressed

Candidate profile
As a Business Solutions Analyst, ideally you will possess the following :

• IS or business degree or diploma
• 5-10 years related IS experience, including the ability to gather and analyse business requirements and responding with options/recommendations to meet requirements.
• Good interpersonal and business communication skills with ability to interact across all levels within the organisation, across geographical boundaries/international environment
• Strong influencing/negotiation skills
• Key competencies include ability to self-manage, delivery focused, service excellence orientation, good time management, analytical ability / attention to detail, ability to work under pressure and to deadlines.
• Good knowledge of SAP
• Good knowledge/ability on the Microsoft suite of applications
• Solid understanding of petroleum environment, international environment, business systems and procedures
• Experience in digital transformation (data analytics etc.), IoT, application automation etc.

Experience Level Required

• Minimum 6 years