Branch Manager at Nedbank

Job Purpose

• To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.

Job Responsibilities

• Control expenses and action financial reports
• Ensure cost management and branch profitability by managing retail product mix and apply branch profitability leavers
• Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out
• Achieve Main Banked objectives through client acquisition, retention and cross sell
• Execute Business strategies, sales campaigns and marketing initiatives. Manage Branch asset register
• Deliver optimum client service by identifying branch capacity needs and requirements
• Ensure sound relationships are developed and maintained with stakeholders and clients.
• Ensure world class client experience through available systems and appropriate client needs analysis.
• Ensure digital migration and education of clients.
• Educate staff on Service Charter and ensure service history cards are updated with Service failure
• Manage client comments, complaints, compliments appropriately.
• Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.
• Execute on Branch business plan through capacity planning.
• Ensure clear roles and responsibilities linked to each specific role.
• Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.
• Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS).
• Mitigate operational and reputational risk through enforcing legislative requirements and compliance.
• Ensure staff adherence to cash management processes.
• Analyse and do weekly spot checks on client management system (CMS) in relation to sales claimed and target achieved.
• Ensure staff adhere to data quality standards and take corrective action where required.
• Recommend process improvements and ensure a client centric environment.   
• Achieve business unit goals through capacity management.
• Manage and track staff performance and apply corrective action where applicable.
• Mentor and coach staff on identified performance gaps.
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Ensure staff attend relevant training to drive client centric behaviours.
• Ensure transformational target are met.
• Embed and role model the desired Nedbank Culture and coach others to live in support of the culture.
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems by embracing agile principles.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Must have completed a Diploma or Degree in Finance or related field

Preferred Certifications

• FAIS certification/ registration mandatory.

Minimum Experience Level

• Must have 2 years experience in a client facing retail sales environment and 2 years experience in people management