Application Support Specialist IT at Shoprite Group of Companies

Purpose of the Job    

• To plan and perform support activities within the Financial Services area.  
• To plan and handle application support activities within the Financial Services applications area   
• To ensure timely and effective communication with the team, the stakeholders and the business support users (e.g. Service Desk)  
• To ensure effective day-to-day IT operations within the specified area 

Job Category    

• IT

Job Objectives    

• To plan and handle application support activities within the Financial Services  applications area   
• Investigate and analyse problems in order to establish the root cause. 
• Establish and assign the solution to the root cause.   
• Planning and handling changes within the specified environment – development and configuration. 
• Handling software releases and deployments. 
• Co-ordinate activities across multiple functional lines. 
• Provide back-up to relevant team members and leads. 
• Assign and co-ordinate tasks for the Financial Services support area. 
• To ensure timely and effective communication with the team, the stakeholders and the business support users (e.g. Service Desk)  
• Liaise with team members and team managers.   
• Maintain regular communication with users in the specified area. 
• Communicate to Financial Services team members (internal and external), branch personnel, IT operations and other departments at all levels. 
• To ensure effective day to day IT operations within the specified area 
• Monitor and follow-up assigned service desk calls 
• Identify and resolve support call trends 
• Handle relevant support issues 
• User Support in the specified area 
• Train and Support 1st and 2nd level Service Desk support  

Qualifications   

• Matric (Essential)
• A+ and/or MCSE (Essential)
• IT-related Diploma / Degree  (Desirable) 

Experience    

• 1-3 years of Experience within an IT support team  (Essential)
• 1-3 years of Experience in a Retail / Wholesale industry / Financial Services (Desirable) 
• 1-year experience or knowledge in working with WiFi mobile devices (Desireble and Advantageous) 
• Experience working with workspace 1 and/or endpoint (Desireble and Advantageous) 

Knowledge and Skills    

• 1-3 years Skilled in information and communication technology (Essential) 
• Remedy software knowledge (Desirable) 
• Change management (Essential)  
• Exposure to vendor management (Desirable) 
• Exposure to Project Management (Desirable) 
• Knowledge of SDLC (Desirable) 
• Helix Knowledge and Experience (Desirable and Advantageous) 
• Passionate in creating documentation and training materials (Desirable and Advantageous) 
• Problem-solving skills (Essential) 
• Interpersonal skills (Essential) 
• Communication skills (Essential) 
• MS Office suite (Essential) 
• MS SQL (Desirable)