After Market Pharmacist Assistant at Aspen Pharma Group

Description

• Compilation of APQRs and PQRs
• Handling of complaints and recalls processes

Responsibilities

Process improvement and support

• Carry out internal audit activities
• Provide support during external GMP audits by regulatory and other bodies
• Maintain SOPs

  APQRs and PQRs

• Compile APQRs and PQRs
• Conduct and maintain accurate records of product reviews, as required by health authorities
• Communicate APQR and PQR requirements, recommendations and processes with relevant departments

   Complaint resolution

• Handle customer complaints, queries and adverse drug reactions and related investigations
• Conduct complaint intake, triage and investigation
• Assist in the handling of returns and recalls, as required

   Reporting and analysis

• Conduct preliminary trend analyses and report
• Conduct preliminary root cause analysis and risk assessments and report
• Consolidate information for reports specific to area of responsibility

    Planning and procedures

• Plan for and prioritise own tasks and responsibilities, within standards and procedures, to fulfil work requirements
• Determine resource needs of own area of work
• Optimise current processes

Skills required Background/experience

•    2 to 4 years’ related work experience
•    Learnership and registered PMA

Specific job skills

•    Report writing skills
•    Working knowledge of local registrations and regulations and of international regulations/guidelines concerning GDP/GMP, QA
•    Understanding of the pharmaceutical manufacturing and corrective action programs, pharmaceutical standards and compliance requirements

   Competencies

•    Customer Awareness
•    Following Procedures
•    Interrogating Information
•    Organisational Citizenship Accountability & Decision Rights    Correction and/ or containment of errors of significant impact (financial loss, customer business, materials and/ or equipment downtime)
•    Prioritisation of tasks and responsibilities within overall direction and clearly defined parameters/ schedules and established policies, practices, guidelines, and quality and safety checks