Administrator, VAF Sales at Standard Bank Group

JOB DESCRIPTION

To perform the sales administration process within the VAF value chain and to provide support for the Consultant, VAF Sales in Direct Channel, in the execution of sales in the chosen segments and channels in order to achieve the desired targets and managing effective internal / external relationships.

QUALIFICATIONS

• Ensure that NFI budgets (Top Up (30%), VAF Protection policy (20%), Warranty (10%) and Sil Touch Up (20%) on opportunity deal are met.
• Administrator to have a clear understanding of targets set individually and team deliverables to ensure a higher success rate.
•  Attends to and resolves all customer queries.
• Supports the Consultant, VAF Sales in maintaining a high standard and quality of business and relationships with internal customers.
• Provides daily / monthly MIS to the Consultant, VAF Sales e.g., retention information (Cognos)

ADDITIONAL INFORMATION

• To be responsible and accountable for as a point of contact on all matters relating to after sales fulfilment that is allocated to you.
• Risk and compliance
• Quality Assurance (Customer satisfaction)
• Quality of MIS produced.