Administrator - Sedgefield at Fidelity Services Group

MAIN PURPOSE OF JOB:

• To assist with administration of all existing and new CSS Schemes

REPORTS TO: Branch Manager

QUALIFICATION & EXPERIENCE:

• Matric
• Previous customer care and administrative experience
• Proven ability to work under pressure
• Knowledge of Fidelity ADT systems, i.e. Listener (advantageous)
• In-depth knowledge in working with MS Excel and formulas
• Knowledge of MS Access advantageous

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Strong Administration skills
• Computer Literate (MS office, email, Internet- essential)
• Attention to detail
• Professional telephone manner
• Excellent communication skills
• Good time management

KEY PERFORMANCE AREAS

CLIENT LIAISON

• Handle telephonic enquiries from clients (existing and new)
• Liaise with external and internal departments with account queries, billings, splits and adjustments
• Liaising with committees on request with regards to the relevant scheme

REPORTS

• Assist management with collating information for various daily, weekly and monthly reports
• Quarterly complete to correct data
• To prepare scorecard for profitability.
• To prepare profitability for management approval and intervention for underfunded schemes.

ADMINISTRATION

• Do existing client searches through Listener by customising Access database
• Prepare and arrange mail merge information and documentation as and when required
• Complete statistics and billings using MS Excel spreadsheets and Pivot tables
• Filing of relevant scheme information and sending changes to Data Maintenance
• To provide accurate and timeous administrative assistance to the relevant BM / SS / GM
• To contact clients, either new or existing, to be added to a scheme in order to better fund the scheme.
• To assist, and communicate with, Data Maintenance HO re LSS increases.
• To assist SS (and BM) with requisitions and capex’s related to a new scheme: either CCTV, vehicle or guarding.
• To assist the SS, BM and GM with client queries re LSS client queries where applicable