Admin Officer: Claims Administration - RISK19019 at Ekurhuleni Metropolitan Municipality

Minimum Requirements:

• National Diploma in Law / Finance / Risk Management / Insurance / Compliance / Economics or relevant NQF Level 6 qualification
• Degree in Law / Finance / Risk Management / Insurance / Compliance / Economics or relevant NQF Level 7 qualification preferred
• 3 - 5 years' experience in a similar environment
• High analytical skills to critically analyse insurance claims
• Strong and particular attention to detail
• Proficiency in Microsoft Office

Core Responsibilities:

• Coordinate and support the Department by executing effective administrative and clerical tasks
• Identify and resolve queries and problems timeously, apply discretion in line with provided guidelines and escalate unresolved problems
• Liaise and engage with the Department requesting substantiating documents (e.g. Departmental reports)
• Maintain comprehensive and organised claim files, including all relevant documents, correspondence, and notes related to each claim (e.g. server documents)
• Register and facilitate motor and non-motor claims on the Claims System
• Process claims and liaise with Insurance Broker
• Ensure that completed work adhere to governance and legislative requirements
• Adhere to specified standards, policies and SOPs to prevent and reduce wastage on financial resources and escalate associated risk
• Contribute to a culture, which builds rewarding relationships and enables exceptional customer service and ethical conduct by being a good example