Key Accounts Credit Controller at Diageo

Job description

External Job Description

Purpose

• To create profitable partnerships by putting the customer at the centre of everything we do.
• To initiate and maintain relationships and systems that enable the achievement of cash collection, sales and service targets.
• To minimise the company’s exposure to bad debt through effective credit control.
• To implement certain administrative functions including allocating, recons and claims.
• Liaison with customers, sales and distribution to ensure that objectives are achieved in a professional and cost-effective manner.

Key Outputs

• Achievement of monthly D.S.O. and collection targets.
• Liaison with Sales, Distribution and Customers to achieve targets.
• Negotiate agreement with customer, covering payment and resolution of queries.
• Ensure prompt resolution of queries and claims.
• Feedback issues to line management as appropriate.
• Achievement of service standards including Telephone service levels and query resolution time frames.
• Effective action of delinquent accounts
• Identify and resolve customer service issues.
• Adherence to credit policy.
• Timeous release of suspended orders.
• Accurate and timeous allocation of payments.
• Maintain correct credit limits and database.
• Relationships
• With key accounts customer base
• With sales / distribution management
• With sales / distribution staff
• With the industry
• With Specialised Processes
• Decision-making Authority with Reference
• As prescribed by credit policy
• Releasing of orders
• Negotiating settlements
• Referral for legal action
• Recommendations
• To CLM re. Credit limits and other credit issues.

Key Performance Indicators

• Achievement of D.S.O., collection and roll-over targets.
• Resolution of queries and claims within 30 days to ensure prompt payment.
• Achievement of service standards including ; telephone service levels and query resolution time frames.
• Adherence to Credit Policy.
• Adherence to Bad and Doubtful Debt Policy.
• Excellent ratings on relationships with key players

Qualifications

• Minimum matric school leaving certificate
• Appropriate tertiary qualification (degree / diploma) ideal.
• Clear ITC record

Key Skills

• Credit Control experience
• Negotiating Skills
• Planning and Scheduling
• Time Management
• Influencing Skills
• Objective Setting
• Self Management
• PC Literate
• Using own Initiative
• Communication Skills (verbal and written)
• Appropriate language Skills
• People Skills
• Analytical / Problem solving ability
• Numerical / Accounting Skills
• Reporting skills

Knowledge

• JV Credit Policy
• JV Bad and Doubtful debt Policy
• JV – product knowledge
• SAP / BW
• Accounting / Credit Control Procedures / Recons

Experience

• Minimum 3 years experience in a customer service related field
• At least 1 year credit control experience or appropriate tertiary qualification
• Achievement of service standards including ;

As part of our journey to being the most trusted and respected organisation, we are committed to being an inclusive organisation by advancing the equity and diversity agenda. We therefore encourage South African equity candidates to apply.