Account Manager at Safeguard Global

This role is a 3-month fixed term position that is office-based in Johannesburg. The successful candidate will also be required to work from 2pm to 10pm SAST

How you will make a difference:  

• Achieve monthly/quarterly account growth targets
• Service accounts and sell back into to increase revenue
• Build and maintain a client profile, client mapping, and client retention plans
• Proactively engage with accounts to understand their growth strategy and position Safeguard to ensure the business stays within
• Scoping and providing deep insight into new territories the client might be expanding into
• Maintain an accurate forecast for clients growth potential
• Perform  quarterly client  reviews
• Bi-weekly to monthly client meetings to review Key Performance Indicator
• Build out client specific workflows to ensure a process alignment both internal and external
• Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor
• Collaborate with the internal departments to help keep opens lines of communication across the various time zones.
• Respond to clients in a very timely fashion on any questions
• Collaborate with internal departments to answer questions throughout the process and report back to the client
• Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor
• Quarterly or semiannual client site visits

What will make you stand out:   

• Must have 2+ years of sales/pre-sales/account management experience
• Fluent in English
• Strong customer service and direct sales background
• Excellent verbal and written communications skills