Relationship Manager - Towoomba at Suncorp Group

Job Description

The Relationship Manager role involves managing and growing a portfolio of profitable business customers in a defined geographical market in pursuit of specific sales, service, growth and opportunity targets.

Some Key Responsibilities

• Sourcing and relationship manage quality new to bank business to grow the Bank's business lending portfolio
• Designing, implementing and monitoring an annual portfolio business including marketing and business plan to achieve desired portfolio growth
• Monitor and analyse portfolio growth, sales, service, credit quality, MFI, ROI and expense results for the portfolio. Identify and implement corrective activity where performance gaps exist within budgeted targets
• Maximising the visibility of the Suncorp Bank brand throughout the region by actively promoting the company at public events
• Networking with tier 1 customers in conjunction with District Manager to optimise and maintain relationships and promote customer retention
• Supporting improvement and monitoring customer service/customer satisfaction outcomes for the portfolio

Required Qualifications/experience

• Demonstrated experience in roles requiring growth and retention of a customer base
• Demonstrated experience in financial services
• Analytical skills – ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues compare with other data and determine cause-effect relationships
• Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role
• Change Management – ability to recognise, understand and support need for change and anticipate the impact on both the team and self
• Commercial Acumen – ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity
• Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.