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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
Job Description
BCX seeks the expertise of a Senior Manager to head up the Service Delivery Quality Management process and strategy across all Service Desk, EUM, MNS & Command Centre Streams within Service Delivery to provide a premier Customer Experience through application of leading edge Quality Measurement tools and training. Focus on up skilling the next generation Customer Care and remote technical support staff to maintain a desired level of excellence
Strategy
Financial: (Satisfied Stakeholders)
Customers : (Satisfied Customers)
Operational: (Agile, Effective and Seamless Organisation)
QUALIFICATION & EXPERIENCE REQUIREMENTS:
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