Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
Read more about this company
Job description
About TI Problem Management
The TI Problem Management teams function is to identify and determine the root cause of underlying incidents and problems pertaining to the organisations infrastructure systems and to prevent them from reoccurring. We are also responsible for ensuring the correct level of attention is given to high impacting infrastructure incidents that is impacting or can impact the business dependent systems.
Key Purpose
The Problem Analysts role will be to identify, investigate and address high ticket volumes that impact business services. They will be required to drive resolution of the underlying problem or major incident and determine the root cause. They will need to build in efficiencies to lessen the impact to business and supporting teams. This will also include ensuring resolutions are applied that adhere to control procedures, change and release management. They will be required to capture and manage all problems within a Service Tool ensuring complete visibility of problems as well as report back on a regular basis to management on high priority items that require escalation and traction. Active involvement and facilitation of Major Incidents will be required on a daily basis ensuring high impacting Infrastructure system related issues are dealt with swiftly.
Areas of responsibility may include but not limited
Personal Attributes and Skills
Education and Experience
Minimum:
Advantageous:
Equity Statement
Preference will be given to applicants from designated groups and suitable internal candidates in line with Discovery’s policies.
Build your CV for free. Download in different templates.
Join our happy subscribers