User Experience Designer at RMB - Rand Merchant Bank

Job Description

• To craft seamless and intuitive experience for the organisation’s digital products and services.
• To leverage experience in user research, interaction design, and prototyping to engage with cross-functional teams to understand user needs, define design requirements, and create innovative solutions that delight the organisation’s clients.
• To play a role in enhancing user satisfaction, drive engagement, and ultimately achieve business objectives.
• Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Apply design thinking rationale when following a design approach using industry research and trends to encourage a user-centred design culture.
• Conduct user research, including interviews, surveys, and usability testing, to gain insights into user behaviours and preferences.
• Interpret and translate business requirements, user needs and technical constraints into screen flow experiences that are efficient, effective, and easy to use.
• Collaborate with key business and project stakeholders to define design requirements and ensure alignment with project goals.
• Create high-fidelity prototypes and design mock-ups using the relevant approved tools.
• Iterate on designs based on feedback from stakeholders and usability testing results to continuously improve the user experience.
• Advocate for the user throughout the design process, ensuring that their needs and goals are prioritised.
• Stay current with industry trends and best practices in user experience design and share knowledge with the User Experience team.
• Work closely with the developer to ensure that designs are implemented accurately and effectively.
• Conduct accessibility audits and ensure that designs comply with accessibility standards and guidelines.
• Collaborate with Marketing and other teams to create consistent and compelling brand experiences across all digital platforms and touchpoints.
• Analyse metrics and user feedback to evaluate the success of design solutions and identify areas for improvement.
• Display and encourage an appreciation of teamwork and inclusivity.