Technical Team Lead - POS at Clicks Group

Job description

Purpose and Objectives

The purpose of the role is to ensure our in-store systems, including POS, Back-Office & Pharmacy, are appropriately supported and maintained in order to meet business objectives

• Ensure uptime of all systems
• Ensure agreed SLA’s are managed for external vendors
• Manage external vendors for development and support
• Manage software and system configuration across the store estate
• Co-ordinate and take accountability of all software builds and rollouts
• Provide technical expertise and direction for the POS team
• Assign personnel to tasks and directs their activities, balancing resource allocations to meet business demand
• Ensure that development methodologies and project disciplines are observed
• Manage the budget for the area of control, including licencing for products and services
• Develop Service Level Agreements for external vendors
• Responsible for staffing, growth and development of team members
• Responsible for performance management of team

Requirements

Job related Knowledge, Skills and Experience

• POS knowledge
• SDLC knowledge
• Project Management
• Payment config & associated processes
• Manage internal & external partners and relationships inside and outside
• Understanding of in-store environments
• General management skills
• Facilitation skills
• Proven analysis skills
• Negotiation and conflict management skills
• Demonstrated communication and presentation skills
• 5 – 7 years IT experience
• Proven experience of root-cause analysis
• Project management experience of complex projects
• Experience in managing projects

Education

Bachelors degree in Computer Science / Information Systems or other relevant IT qualification

Job related competencies

• Deciding and Initiating Action
• Presenting and Communicating Information
• Applying Expertise and Technology
• Analysing
• Planning and Organising
• Creating and Innovation
• Delivering Results & Meeting Customer Expectations
• Formulating Strategies and Concepts