Technical Account Manager, SSA at Calypso Technology

Job description

Technical Account Manager, SSA

Calypso Technology is seeking a Technical Account Manager, SSA (Sub Saharan Africa), with at least 6 years’ experience to join a newly formed Customer Success team. The Technical Account Manager role will combine a classical relationship management and Sales support for existing clients role. This role is central in the organization and essential to both maintenance and revenue generation.

Responsibilities

• Act as the main point of contact for a client.
• Co-ordinate the services and efforts of the Calypso organization and partners with the client, to align with client strategy, address burning issues and mitigate risks
• Work closely with Sales and Professional Services, to proactively manage the relationship with the client
• Achieve and maintain a measurable improvement in client satisfaction
• Understand the client ‘topology’, their goals and strategies, and determine ways in which Calypso can help to address these goals and strategies
• Build strong relationships with the Client project stakeholders at all levels within the client organization
• Identify sales opportunities and ensure client support before involving Calypso Sales team to close the opportunity
• Proactively seek ways of improving the services provided by the Customer Success team

Skills & Requirements

• Minimum of 6 years relevant experience in either the financial service software sector or IT Consulting.
• Minimum of 3 years experience with Calypso products is an advantage.
• Degree from a top-rated Business or Engineering School, or having graduated from a top-rated University in a scientific subject (Mathematics, Physics or Engineering)
• Experience in the Account Management or implementation of a banking solution within a financial institution is a distinct advantage
• Fluent written and spoken English mandatory, fluency in local language would be an advantage
• Deep knowledge of best processes in industry processes, approaches and awareness
• Strong interpersonal skills. The candidate will be communicating with senior levels of management both internally and externally (from C-level to Business Sponsors)
• Excellent Client Relationship skills and must be client driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the client
• Excellent communication and presentation skills
• Influence management skills; ability lead through influence and integrity and to work cooperatively at all levels across organizational boundaries to build and maintain the positive relationships required to accomplish organizational goals.
• Strong business acumen, judgment, creativity and problem solving skills
• Excellent expectations management skills
• Able to thrive in a dynamic, fast paced, ever-changing working environment with an emphasis on delivering solutions to meet our aggressive deadlines
• Ambitious, motivated to do the right thing
• Strong Analytical skills
• High integrity
• Process and details oriented