Sales Affiliate Agent at MiWay Insurance Limited

What will you do?

• Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required.  May provide customers with essential and  information regarding products and services.
• Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification Required

• Grade 12 / Standard 10 
• Tertiary qualification will be beneficial
• RE Certificate
• Fully FAIS Accredited 

Minimum Experience

• 2 – 3 years experience in a Sales call center environment

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation
• Personal Attributes
• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

Essential Requirements

• Self-managed
• Well spoken
• Active listening skills
• Self-motivated
• Adaptability
• Quality orientated and organised
• Must be highly proficient in dealing with clients at all levels
• Customer focus
• Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Team player
• Problem analysis and problem solving
• Commitment to personal and team goals
• Strong service, and problem-solving skills